Compliance and Training Supervisor, Ground Handling at Piedmont Airlines

Compliance and Training Supervisor, Ground Handling We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Compliance and Training Supervisor in our Ground Handling Department. The primary responsibility of the position is researching and reporting operational performance metrics and facilitating continuous learning opportunities for our team members in the station. The successful candidate will have one year of airline experience, preferably in multiple functions (ticketing, gate, ramp, and catering). This position will report to the Manager, Planning and Compliance. Manage training projects and instruction of monthly/quarterly/yearly recurrent classroom training Research flight delays, operational irregularities, and passenger feedback Conduct weekly/monthly performance metric reporting Keep both the company goals and customer expectations in mind when overseeing daily operations Coach and provide career development to the staff Correct non-compliant behavior and impose disciplinary action as required Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines Administrative duties may include daily/weekly/monthly reports Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems Provide support when employee absence affects the operation Job Qualifications and Competencies: One (1) year of airline experience, preferably in multiple functions (ticketing, gate, ramp, catering) Outstanding organizational skills and ability to multi-task Ability to work independently, set and meet own deadlines Ability to work well with all levels of management and support staff Ability to defuse conflicts among team members Ability to convey ideas and information to all levels of employees Familiarity with Microsoft Office Suite Preferred Qualifications: Two (2) years of airline experience Experienced instructor or public speaker Familiarity with Tableau and Cognos Extensive knowledge of Sabre and Ascent suite of products Bachelor’s Degree in Aviation, Education, or another related field Standard office environment, use of telephones, computers, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays, and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear driving record, 10‑year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $18.75/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. #J-18808-Ljbffr Wayne State University