Call Center Associate

Job Title: Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment Compensation: $21 as a temp Position Overview Legacy Staffing is seeking a compassionate and customer-focused Call Center Associate on behalf of a healthcare client. This role serves as a key contact point for patients, assisting with appointment scheduling, answering inquiries, and supporting access to healthcare services. The ideal candidate thrives in a fast-paced environment, demonstrates excellent phone etiquette, and is committed to delivering high-quality patient service aligned with patient-centered care principles. Key Responsibilities Patient Communication & Scheduling Answer incoming calls promptly and provide excellent customer service to all callers Schedule, confirm, and update patient appointments in accordance with established procedures Register patients accurately over the phone, ensuring all required information is collected Conduct outbound calls for appointment reminders, follow-ups, and new patient scheduling Assist patients with appointment needs and service inquiries Patient Support & Coordination Respond to patient questions, concerns, and complaints, routing issues to appropriate staff when necessary Promote available healthcare services by consulting with patients and identifying their needs Collaborate with internal departments to coordinate scheduling and ensure efficient patient flow Explain services, payment categories, and billing procedures clearly to patients Administrative & System Support Perform tasks within the Electronic Health Record (EHR) system Initiate medication refill requests as directed Maintain accurate documentation and patient records Follow all call center protocols and departmental procedures Attend required training programs related to healthcare services and programs Compliance & Organizational Participation Maintain strict HIPAA compliance and confidentiality of patient information Ensure compliance with all local, state, and federal regulations Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives Learn and utilize Electronic Health Record (EHR) and related systems Support patient-centered care models and organizational values in all interactions Qualifications, Education & Experience High school diploma or GED required Minimum 1 year of experience in a medical call center or healthcare office setting preferred Experience handling patient calls, scheduling appointments, and addressing inquiries Medical Assistant certification is a plus but not required Bilingual English / Spanish preferred Familiarity with medical terminology and triage procedures preferred Experience with EHR systems is a plus Skills & Competencies Excellent verbal communication and telephone etiquette Strong customer service and interpersonal skills Ability to multitask and work efficiently in a high-volume call environment Compassionate and patient-centered approach, especially in challenging situations Strong organizational and problem-solving skills Ability to work independently and as part of a team Ability to engage respectfully with diverse patient populations Reporting Relationship Reports to Call Center or Operations Leadership #J-18808-Ljbffr Legacy Staffing