Help Desk Analyst | Tier 1 Support

Job Description

Job Description

Position Overview

We are seeking a customer-focused Help Desk Support Technician to provide technical support for end users across a variety of hardware, software, and enterprise technologies. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, and core infrastructure technologies while delivering excellent customer service.

Key Responsibilities

• Provide first-level technical support for end users via phone, email, chat, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support and maintain Windows 10 and Windows 11 workstations.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and other Office products.
• Create, manage, and troubleshoot user accounts, permissions, and group memberships within Active Directory and Azure environments.
• Support Microsoft Exchange and email-related issues, including mailbox access, configuration, and troubleshooting.
• Perform device imaging, deployment, configuration, and replacement activities for desktops and laptops.
• Troubleshoot network-related issues involving DHCP, connectivity, VPN access, and related technologies.
• Install, configure, and maintain desktop hardware, peripherals, printers, and mobile devices.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Deliver exceptional customer service while maintaining strong communication with end users.

Required Qualifications

• 1+ years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Hands-on experience supporting Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft 365/O365 applications and services.
• Knowledge of Active Directory user and group administration.
• Experience with device imaging, deployment, and workstation setup.
• Familiarity with Microsoft Exchange administration and troubleshooting.
• Understanding of Azure and cloud-based Microsoft technologies.
• Basic knowledge of DHCP and network troubleshooting concepts.
• Experience diagnosing and resolving hardware and software issues.
• Strong customer service, communication, and problem-solving skills.

Preferred Qualifications

• Experience with enterprise ticketing systems such as ServiceNow, Jira, or similar platforms.
• Exposure to endpoint management tools and device deployment solutions.
• Microsoft certifications or relevant technical certifications are a plus.

Top Skills

• Windows 10 & Windows 11 Support
• Microsoft 365 (O365)
• Active Directory
• Azure
• Microsoft Exchange
• Device Imaging & Deployment
• Hardware & Software Troubleshooting
• DHCP & Network Support
• Customer Service
• Technical Support & Problem Resolution

Job Type & Location

This is a Contract position based out of Columbus, IN.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,IN.

Application Deadline

This position is anticipated to close on Sep 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.