Customer Service Specialist

Responsibilities Log all repairs in ERP, determine warranty dates of equipment, and stage for internal repair or ship to third‑party repair depot Ensure the repair is completed and returned to the customer in a timely manner File warranty claims for reimbursement if applicable Price tickets accordingly and prepare them for biller review Receive and stage products and provide tracking and updates for sales and service teams as well as customers Ship out products to customers Collect, assess, and return equipment to the vendor within the allotted time frame Review, maintain, and update inventory levels based on sales history and customer needs; perform inventory counts and rotate inventory to ensure parts and equipment are used from oldest to newest Ensure inventory assets are always secured and locked Add and remove equipment Assist in the renewal process Log and schedule calls/jobs for installers and technicians, import time, maintain expired events, update pricing, and prepare tickets for biller review Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customers on overdue bills, and work with them on collecting payments Pull and maintain WIP and other reports such as aging, open purchase orders, etc. Review sales and service tickets for accuracy and send invoices via email or mail to customers Establish relationships with major customers and vendors outside of their locations Serve as the first point of contact for visitors and customers, depending on the reporting location Requirements 3-7 years experience in customer operations or related fields, such as customer service Scheduling/dispatch experience AP/AR (collections, setting up billing, etc.) Purchasing experience Shipping/receiving experience Inventory management experience Radio program and troubleshooting experience Must possess a High School Diploma or GED (Associate Degree preferred) Must possess excellent knowledge and experience using Microsoft Office products including Word, Excel, and Outlook Must be able to interact and communicate professionally in both spoken and written form at all levels of the organization Ability to succeed in an often fast‑paced environment, establish priorities, work independently, and proceed with objectives without supervision Strong organizational and administrative skills Detail‑oriented Discreet and able to handle confidential and proprietary information appropriately High level of integrity Background in accounts receivable and purchasing is a plus Experience in an office setting preferred #J-18808-Ljbffr