Arbitration Specialist

To support the Arbitration Support team, the full-time remote Arbitration Specialist will investigate and resolve buyer-seller arbitration cases, utilizing analytics to enhance customer experience while ensuring adherence to company policies and applicable laws. Key responsibilities: Investigate and resolve customer arbitration claims efficiently and effectively Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction Required qualifications: Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry Outstanding customer service orientation with excellent communication abilities Proficiency in utilizing CRM software for managing customer interactions and maintaining accurate records Positive attitude and exceptional follow-up skills Basic computer literacy and strong commitment to teamwork