Restaurant Attendant (Refuel at ALOFT Country Club Plaza)

Refuel Attendant

Join the team at Aloft Kansas City Country Club Plaza, a Marriott hotel located in the heart of Kansas City's iconic Country Club Plaza. As part of a unique dual-property complex alongside Cascade Hotel Kansas City, Aloft offers guests a modern, energetic hospitality experience featuring stylish guest rooms, vibrant social spaces, and thoughtful amenities designed for today's travelers.

We believe exceptional guest experiences begin with exceptional associates. If you are passionate about hospitality, creating connections, and delivering excellent service, we'd love to hear from you.

We are seeking a Refuel Attendant to join our Food & Beverage team. This position supports Refuel by Aloft, the hotel's convenient grab-and-go market and caf concept offering guests fresh food options, beverages, coffee, and everyday essentials in a fast-paced, welcoming environment.

The Refuel Attendant is responsible for creating a positive guest experience by providing friendly service, preparing food and beverages, maintaining a clean and organized outlet, and ensuring Refuel operates efficiently. This position serves as a key point of contact for guests and helps deliver Aloft's commitment to approachable, modern hospitality.

The ideal candidate is energetic, detail-oriented, and enjoys interacting with guests while balancing service, preparation, and operational responsibilities.

Key Responsibilities

• Guest Experience & Service
• Welcome and engage guests in a friendly and professional manner.
• Provide knowledgeable assistance with menu items, beverages, products, and hotel amenities.
• Respond promptly and courteously to guest questions and requests.
• Create a positive and memorable experience for guests utilizing Refuel.
• Maintain a clean, organized, and inviting guest-facing environment.
• Food & Beverage Operations
• Prepare and serve food items, beverages, and coffee drinks according to established standards.
• Complete food preparation tasks including portioning, chopping, stocking, and organization of ingredients.
• Follow recipes, presentation standards, and food safety guidelines.
• Maintain proper food handling, storage, and sanitation procedures.
• Monitor product levels and restock food, beverage, and retail items as needed.
• Assist with receiving, organizing, and rotating inventory.
• Maintain cleanliness of counters, equipment, dining areas, and service spaces.
• Operational Support
• Operate point-of-sale systems and accurately process guest transactions.
• Handle payments, receipts, and cash procedures according to hotel standards.
• Complete opening and closing duties, including cleaning checklists and station preparation.
• Maintain equipment and report maintenance concerns promptly.
• Support other Food & Beverage operations as needed, including lobby service, table maintenance, and guest assistance.
• Follow all hotel safety, security, and sanitation standards.
• Perform additional duties as assigned.

Qualifications

• Required:
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Preferred:
• Previous hospitality, restaurant, caf, barista, or customer service experience.
• Experience with point-of-sale systems.
• Food handling certification or ability to obtain required certification.
• Experience preparing coffee beverages or working in a caf environment.

Schedule Requirements

• Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.
• Regular attendance and punctuality are essential functions of the position.
• The hotel operates 24 hours a day, 7 days a week.
• Minimum availability of 16 hours per week required for part-time associates.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and perform repetitive motions.
• Ability to lift, carry, push, and pull up to 25 pounds.
• May be exposed to food products, cleaning chemicals, and varying temperatures.

Benefits

• Eligible associates may enjoy:
• Medical, dental, and vision insurance
• Life insurance and voluntary benefits
• Paid Time Off (PTO)
• 401(k) retirement plan
• Marriott Associate Room Rate Program
• Employee recognition programs
• Career growth and development opportunities

Aloft Kansas City Country Club Plaza is an Equal Opportunity Employer committed to fostering an inclusive workplace where all associates are valued and respected.

Requirements

• Successful completion of a background check is required as a condition of employment.
• Additional screening requirements may apply based on the position.
• Must obtain or be able to obtain a KCMO Food Handler License within 30 days of hire.
• Must comply with hotel uniform, grooming, and professional appearance standards.
• Must demonstrate reliability, teamwork, and commitment to excellent guest service.