Regional Manager, VP

Job Description

Job Description

SUMMARY/OBJECTIVE:
Northern Bank is a leading financial institution dedicated to providing exceptional banking services to our valued customers.  With a strong commitment to excellence and a focus on community engagement, we have established a solid reputation in the financial industry.  Our primary mission is to empower and support businesses in their growth journeys.  With a deep commitment to fostering economic development and entrepreneurial success, Northern Bank stands out as a dedicated partner for business of all sizes.

• Leadership and Management -Provide strong leadership, guidance, and support to Business Development Managers and their team within their region
• Strategic Planning -Develop and execute strategic plans for the region to achieve financial targets, market expansion and business growth
• Performance monitoring -Monitor branch performance indicators such as deposit growth, small business loan origination, customer satisfaction and compliance with bank policy and procedures
• Customer Relationship Management -Foster a customer-centric culture, emphasizing exceptional customer service, and manage escalated customer issues
• Compliance and Risk Management -Ensure that all branches within the region adhere to banking regulations, policies and procedures, and manage risk effectively
• Business Development -Identify opportunities for market growth, customer acquisition, and cross-selling bank products and services
• Market Analysis -Stay informed about local economic conditions, competitor activities, and market trends to adapt strategies accordingly
• Reporting -Provide regular reports and updates to the Head of Retail on regional performance, challenges and opportunities
• Staffing and succession planning -Oversee staffing levels, manage personnel issues and plan for succession within the region. In rare occurrences, cover branches as necessary to attain branch goals.

• Bachelor’s degree in Business Administration, Finance, or related field preferred
• Minimum 10 years of banking experience, with 5 years in a managerial or leadership role
• Strong understanding of banking operations, regulations, and compliance
• Proven track record of achieving sales and growth targets
• Exceptional leadership and team management skills
• Excellent communication and interpersonal abilities
• Analytical mindset with the ability to make data-driven decisions
• Highly organized and detail oriented
• Strong problem solving skills
• Ability to work collaboratively in a team-oriented environment

• Provide strategic leadership and guidance to Business Development Managers and staff within a region
• Develop and execute regional business plans to achieve revenue and growth targets
• Monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions
• Foster a customer-centric culture that prioritizes customer satisfaction and retention
• Ensure compliance with all banking regulations, policies and procedures
• Recruit, train, and mentor branch staff to enhance their skills and performance; ensuring they have the necessary knowledge and tools to excel in their roles
• Provide strong leadership to staff within the region, setting clear goals, and fostering a collaborative and motivated team environment
• Manage budgets, control expenses, and allocate resources effectively
• Resolve complex customer issues and inquiries escalated from branches
• Establish strong relationships with local businesses, community leaders, and organizations to drive business development initiatives
• Completes annual reviews for direct reports
• Manage staffing levels in their region and ensuring branches have appropriate coverage

About Northern Bank & Trust Company

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).

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