Lead Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Lead Service Specialist will work onsite at Foley & Lardner, one of Tallahassee's premier law firms, assisting with general office duties, including mail, distribution services, copy, print, records, facilities, reception, and hospitality services.

Job Responsibilities

• Provide elevated, concierge-style experiences. Work independently on daily hospitality tasks and events with minimal supervision. Schedule and set up meeting rooms as requested.
• Conduct walkthroughs of office floors to ensure conference rooms and visitor offices are clean, organized, and fully stocked with supplies. Lead event and room setups in accordance with client requests.
• Provide hospitality support throughout the office, including maintaining and restocking pantries, conference rooms, beverage stations, and other hospitality areas .
• Assist with catering orders and food and beverage setup for meetings, events, and client functions, ensuring proper presentation and timely service.
• Provide support for miscellaneous requests and flexible services, including monitoring service and resource request systems. Utilize various software and event-planning tools to complete tasks and coordinate with IT for equipment support and issue resolution.
• Escort clients to meeting rooms and ensure they have everything needed for a successful meeting.
• Act as a liaison between guests and firm staff.
• Notify Facilities, Hospitality, and other support teams regarding inventory needs and conference room repairs.
• Assist management with training new hires on hospitality functions and processes.
• Understand, track, and communicate production metrics to management and clients.

Qualifications & Requirements

• High School Diploma or GED required.
• Two or more years of experience in a customer service environment, preferably within office services, legal services, or a corporate hospitality setting.
• Comfortable serving as the primary face of the office and creating elevated, concierge-style experiences for attorneys, guests, and vendors.
• Able to successfully balance reception, concierge, event coordination, and administrative responsibilities with minimal direction. Also supports Office Services functions, including mail and print services.
• A true self-starter who proactively identifies needs and takes ownership during slower periods.
• Possesses sound judgment and can serve as the local point of contact for the Regional Office Administrator Manager located in Jacksonville.
• Organized and comfortable managing supply purchasing, budget tracking, vendor coordination, and invoice/order management.
• Able to adapt to a generally quiet office environment while effectively managing periodic spikes in activity and shifting priorities.
• Strong interpersonal skills and a professional presence appropriate for a law office.
• Ability to lift or move up to 40 pounds.
• Ability to grasp, lift, and transport packages, supplies, and other materials using a standard wheeled cart with a load capacity of up to 75 pounds.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.

Compensation & Benefits

The compensation range for this role is $22.00 to $25.00 per hour and may include eligibility for an annual bonus. Actual compensation within this range will depend on the individual's location, skills, experience, and qualifications.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.