Customer Success Executive

The Opportunity The healthcare industry is embracing AI and looking to transform. The limiting factors: implementation speed and clear ROI definition. You change that. At Hippocratic AI, we're the only generative AI platform built for safe, autonomous clinical conversations with patients. Our systems achieve 99.9%+ accuracy and are trusted by leading health systems nationwide. But our technology is only as good as the implementations behind it. We need a Customer Success Executive who is as comfortable in a CMO's boardroom presenting 6-month outcomes as you are in a nursing unit discovering workflows. You'll own the entire post-sale journey for assigned health systems across the Central Region (Midwest + portions of South/Southeast) - from discovery through scaled adoption - becoming the operational heartbeat of our most strategic relationships. This is hands-on, embedded partnership work. You'll spend 20-40% of your time onsite with our customers. You'll address problems and deliver solutions. You'll drive measurable clinical and operational outcomes. You'll influence product roadmap decisions. And you'll do it in a $3.5B company backed by healthcare's best investors. What Success Looks Like in Year One Discovery & Scoping : You've led deep-dive workflow assessments with nursing leadership, IT, and operations teams. You understand exactly where Hippocratic AI creates value in their environment before implementation begins. ROI Framework : You've built a customized success metrics dashboard with each client - tracking adoption rates, patient interaction volume, nurse time savings, care quality improvements, and operational efficiency gains. You present quarterly results to their C-suite. Executive Relationships : You're on a first-name basis with 3-4 executives at each assigned health system (CMO, COO, Nursing VP, IT Director). They call you when they need things done. You're the trusted operational partner they lean on. Technical Influence : You've identified 2-3 product gaps and successfully advocated for roadmap changes that benefit your accounts and the broader customer base. Engineering and Product respect your insights. Implementation Momentum : You've led 2-3 full rollouts (pilot through scaled adoption) across units, managing timelines, coordinating training, removing blockers, and hitting adoption targets. Your teams are seeing real results - faster, measurable impact. Strategic Expansion : You've mapped expansion opportunities and presented them to client leadership. You've grown wallet share or extended deployments into new clinical areas. Your Core Responsibilities Implementation & Operationalization Account & Relationship Management ROI & Success Metrics Technical Implementation & Problem-Solving Training, Adoption & Change Management Cross-Functional Collaboration What You Bring Must-Have Bachelor's degree from an accredited university. 5+ years in health systems in customer success, account management, project management, or implementation roles. You understand how health systems work and how change happens inside them. Proven track record leading complex implementations in clinical or operational environments. You've navigated multi-stakeholder environments, managed scope, handled difficult transitions, and delivered results. Executive presence and communication skills . You can influence C‑suite decision-makers, present data compellingly, and build trust across organizational hierarchies. Deep understanding of healthcare workflows, clinical operations, and regulatory constraints . You don't need a clinical license, but you understand clinical work and respect it. Project management excellence : scoping work, managing timelines, coordinating multiple work streams, and identifying/removing blockers. You're organized, proactive, and detail-oriented. Technical fluency (not coding required). You understand system architecture, integrations, data requirements, and can translate between business and technical teams. You ask smart questions and learn quickly. Ability to thrive autonomously in a client‑embedded role. You're self-directed, resourceful, and comfortable operating with minimal daily supervision. You drive the relationship. Willingness to travel : 20-40% of the time to assigned client sites, including multi-day and occasional overnight trips. Ability to meet client credentialing requirements (background check, drug screening, proof of vaccinations/immunizations, etc.) as mandated by healthcare facilities. Nice-to-Have Experience in healthcare consulting, transformation initiatives, or system‑wide digital health rollouts. Background in healthcare technology sales engineering or post‑sales technical roles. Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale. Familiarity with healthcare compliance standards (HIPAA, clinical workflow requirements, etc.). Track record of presenting outcomes, case studies, or best practices at industry conferences or executive forums. Experience with ROI modeling, outcome measurement, and value‑based care frameworks. The Details Travel: 20-40% travel to assigned client sites based on implementation phase, key milestones, and client needs. This includes multi-day onsite weeks and occasional overnight trips. Location: Remote, with regular travel to your region. Reporting: VP of Customer Success Why Hippocratic AI You're joining the future of safe, clinical AI. Hippocratic AI is the only generative AI platform built from the ground up for safe, autonomous clinical conversations. Our 99.9%+ accuracy has been earned through rigorous clinical training and validation. The team is world‑class. Founded by healthcare innovators, physicians, and AI pioneers from El Camino Health, Johns Hopkins, Washington University, Stanford, Google, Meta, Microsoft, and NVIDIA. You'll work alongside people who've spent careers transforming healthcare. You're backed by the best. Recent $126M Series C at $3.5B valuation, led by Avenir Growth, with support from CapitalG, General Catalyst, a16z, Kleiner Perkins, and leading healthcare systems. We have the resources and runway to execute our vision. You own meaningful relationships and real outcomes. This isn't a transactional, low‑touch SaaS role. You'll see the direct impact of your work in real patient care and clinical operations. You'll build relationships that matter and solve problems that count. You'll influence product and strategy. Your voice as the customer success leader shapes our roadmap and go‑to‑market approach. Your feedback directly impacts what we build next. Why Join Hippocratic AI Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative. Equal Opportunity Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. 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