Enrollment Specialist

Enrollment Specialist

Minimum Salary $32,068.45 Salary offer commensurate with education and related work experience. This is a Full-Time clerical position that supports the Alvin College Welcome Center.

Your application status will be updated throughout the review process. If your application is still in progress, your application has not been reviewed by the hiring department.

Requires flexible work schedule to meet program needs, which may include working days, evenings and/or weekends.

If a degree, certification or licensure is required, the provision of official transcripts, licensure and/or certifications must be received in the Office of Human Resources within (30) days of hire.

Applicants with academic credentials from non-U.S. accredited institutions are required to have their coursework evaluated in terms of U.S. "equivalency." All international credential evaluations must be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc. (NACES) in order to be considered for a faculty position. Applicants bear the responsibility of requesting, paying associated fees, and obtaining an original transcript evaluation for submission to the Office of Human Resources. Please refer to the NACES website for further information.

Alvin College is an equal opportunity institution and does not discriminate against anyone on the basis of race, color, national origin, religion, age, disability, sex, or any other basis prohibited by law.

This is a security sensitive position and requires a criminal history and/or motor vehicle records check.

Essential Duties & Responsibilities

The Enrollment Specialist provides services for enrollment, registration, and general student services for prospective and current credit students. Essential duties and responsibilities include the following.

• Serves as primary contact for all incoming calls to the Alvin College Welcome Center and Recruitment and Admissions live chat
• Serves as the first point of contact for all Welcome Center guests and provides general information about college services and activities
• Assess and processes required admissions documentation and releases admission holds on student records
• Triages students' needs and makes referrals to admissions, academic advising, career services, and counseling services
• Provides one-on-one instruction to students with Apply Texas application completion and program changes
• Determines and processes district residency classifications
• Provides information to students about college degree plans, program requirements, and admissions deadlines
• Accepts documentation and forms needed for admissions and registration
• Must maintain knowledge of state regulations regarding residency, tuition exemptions and waivers, THECB policies that affect students, and federal privacy (FERPA) laws
• Maintains inventory of office supplies and prepares orders of needed items each semester
• Other duties as assigned by the Admissions and Retention Supervisor

Work environment: The employee typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The employee may encounter frequent interruptions throughout the work day.

Physical demands: The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to twenty (20) pounds.

Qualifications

Required qualifications:

• High school diploma or equivalent
• At least six (6) months office experience in a high-energy, customer focused environment
• Bi-lingual English/Spanish

Preferred qualifications:

• One (1) year of experience in Student Services
• Associate degree or higher
• Experience with Ellucian Colleague
• Experience with Microsoft Office Suite

Knowledge, skills, and abilities:

• Requires demonstrated customer service experience
• Requires accuracy and attention to detail
• Requires stamina during peak periods
• Must be able to problem solve and think creatively
• Typing, filing and general office skills are required
• Must have excellent interpersonal and communication skills
• Ability to follow general procedures, yet make decisions on an individual basis
• Must have the dexterity required to operate keyboard-based equipment such as computers
• Ability to work extended office hours during peak periods of registration
• Must be able to work pre-selected late shifts throughout the semester
• Must be able to perform duties in a high-activity, busy work environment
• Demonstrated ability to effectively assist multiple students while balancing competing priorities