IT Support Specialist

IT Support Specialist

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will troubleshoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.

The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience.

Applications for this position will be accepted until September 1, 2026.

Essential Job Functions/Key Job Responsibilities

• Answer Help Desk Calls
• Troubleshoot a variety of hardware and software problems either over the phone or in person
• Record all calls in ticket tracking system
• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
• Replace faulty hardware
• Create/manage user accounts
• Deal with warranty issues
• Use inTune for PC deployments
• Replace leased assets under a deadline
• Other duties as assigned

Qualifications

Education & Experience Requirements

• High School Diploma or equivalent required
• Professional computer experience required
• A valid driver's license

Knowledge, Skills & Abilities

• Proficient knowledge of Microsoft Office applications
• Knowledge of Windows 11 operating systems required
• Strong troubleshooting skills and both hardware and software
• Proficiency in troubleshooting, disassembling and repairing PC's and peripherals required
• Proficiency with Microsoft Office
• Proficient knowledge of WiFi and networking basics
• Experience with Help Desk Institute (HDI) Certifications, A+ Certifications
• Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS)
• Ability to work with and build relationships with employees at all levels throughout the Company
• Ability to engage with internal customers in a positive and helpful manner
• Ability to work independently with minimal supervision
• Attention to detail

Additional Information

Work environment & physical demands:

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at View phone number on click.appcast.io.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.