Housekeeping Supervisor

Job Description

Job Description

Housekeeping Supervisor 

Position Summary

The Housekeeping Supervisor supports the Housekeeping Manager in ensuring all guest rooms, public areas, and back‑of‑house spaces meet brand standards for cleanliness, safety, and presentation. This role oversees daily room assignments, inspects completed work, trains team members, and helps maintain an efficient, guest‑focused housekeeping operation.

Key Responsibilities

Daily Operations

• Assign daily room boards and ensure accurate distribution to Room Attendants.

• Monitor board progress throughout the day and adjust assignments as needed to meet check‑in deadlines.

• Conduct detailed inspections of guest rooms, hallways, and public areas for cleanliness, maintenance issues, and brand compliance.

• Support laundry operations as needed to maintain linen and terry availability.

• Ensure carts, closets, and storage areas are clean, organized, and stocked.

Team Leadership & Training

• Train new Room Attendants on cleaning procedures, safety, chemical use, and brand standards.

• Provide ongoing coaching, feedback, and corrective action documentation when required.

• Model professional conduct, teamwork, and service standards.

• Assist with scheduling, attendance tracking, and ensuring adequate staffing levels.

Quality & Compliance

• Uphold all brand cleanliness standards (Hilton, Choice, Marriott, etc., depending on property).

• Ensure compliance with OSHA, chemical safety, PPE requirements, and Lotus Hospitality policies.

• Report maintenance issues promptly and follow up to ensure completion.

• Maintain accurate records of inspections, lost & found, and supply usage.

Guest Service

• Respond to guest requests, concerns, and service recovery needs with urgency and professionalism.

• Coordinate with Front Desk to prioritize rooms for early arrivals, VIPs, and stayovers.

• Support a clean, welcoming environment that enhances guest satisfaction scores.

Required Skills & Qualifications

• Previous housekeeping or hospitality experience required; supervisory experience preferred.

• Strong attention to detail and ability to uphold brand standards.

• Ability to lead, motivate, and coach a diverse team.

• Strong communication and time‑management skills.

• Ability to lift up to 30 lbs., stand/walk for extended periods, and work in a fast‑paced environment.

• Basic computer skills for room boards, inspection tools, and communication platforms.

Work Environment

• Weekends and holidays required based on occupancy.

• Frequent interaction with guests, Front Desk, Maintenance, and Management.

• Exposure to cleaning chemicals, equipment, and physical tasks.