Facility Operations Manager

Job Title

Pay Range: $52.00hr - $54.00hr

Requirement/Must Have:

• Bachelor’s degree in business, engineering, construction management, or equivalent experience in a facilities management discipline.
• Minimum of 10 years of management and leadership experience with a reputable organization.
• Proficient with Windows-based software including Excel, Word, PowerPoint, MS Project.
• Experience managing multi-disciplinary teams and cross-functional working groups.
• Proven experience leading customer and stakeholder meetings.
• Demonstrated ability to manage operations in compliance with technical and contractual requirements.
• Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.
• Hands-on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.
• Experience with building systems including HVAC, electrical, plumbing, fire alarm, security cameras, access control, and related facility infrastructure.
• Experience supporting mission-critical or high-availability facilities.
• Knowledge of OSHA codes, regulations, and safety compliance requirements.
• Ability to read and interpret blueprints and as-built drawings.
• Strong ability to comprehend complex contract terms and performance requirements.
• Comfortable taking off-hour calls and responding to emergencies when necessary.

Responsibilities:

• Serve as the primary liaison for addressing operational, contractual, and financial matters with a customer service mindset.
• Prepare and deliver accurate monthly operational and financial reports.
• Develop, manage, and track operating budgets and financial forecasts to align with organizational objectives.
• Delegate tasks, meet deadlines, and maintain accountability across the team.
• Serve as a role model, mentor, and trusted resource to staff and stakeholders.
• Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.
• Oversee KPI Management.
• Ensure the quality, accuracy, and completeness of data entered into the CMMS.
• Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.
• Review, develop, and proactively implement operational procedures and best practices.
• Provide oversight of day-to-day operations as well as long-term planning activities.
• Manage supervisors and staff, including hiring, promotions, recognition, and performance improvement plans.
• Provide technical and managerial guidance to the operations team.

Nice to Have:

• BOMA and/or IFMA designation (RPA/CFM) preferred.

Skills:

• Customer service.
• Financial forecasting.
• Budget management.
• Contract administration.
• Vendor management.
• KPI Management.
• CMMS.
• Preventive maintenance.
• MEP systems.
• HVAC.
• Electrical systems.
• Plumbing.
• Fire alarm systems.
• Security systems.
• Building automation systems.
• Access control.
• OSHA compliance.
• Microsoft Office Suite.
• MS Project.

Qualification And Education:

• 10+ years of progressive responsibility in facilities management.
• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.