Table Games Shift Manager

About the Role The primary responsibility of the Table Games Shift Manager is to provide superior guest service while overseeing the Table Games and property operations on assigned shift. Acts as a role model for all Team Members on his/her shift. All duties are performed within the guidelines of the casino’s policies and procedures, Internal Control Standards, and objectives. The Shift Manager must adhere to and enforce all Table Games policies and procedures. Responsibilities Lead and support table games dealers to deliver legendary customer service. Provide training, tools, and support to empower table games dealers as service professionals. Drive continuous improvements in the employee experience within the table games team. Ensure operational and game integrity is maintained. Track guest play and communicate relevant information to the immediate Supervisor. Resolve minor disputes professionally and promptly. Address guest concerns quickly and efficiently. Implement changes in table games limits to meet customer demand and business needs. Inform leadership and Surveillance team of any unnatural or irregular play. Manage and maintain bank floats. Report significant cash and cheque transactions. Manage day‑to‑day operations of all Table Games. Adhere to all regulations, internal controls, and company policies and procedures. Manage, schedule, and discipline Table Games Dealers and Supervisors. Meet attendance guidelines and adhere to regulatory, departmental, and company policies. Ensure effective communication with team, leadership, and guests. Comply with and enforce all best practices, policies, and regulations. Be a subject matter expert for all games offered on the floor. Attend all mandatory trainings. Other duties as assigned. Qualifications High school diploma or equivalent. Minimum of 2 years’ experience as a supervisor/manager in previous roles. Understanding of various table games, including blackjack, poker, roulette, and others. Excellent math skills and attention to detail, with the ability to quickly and accurately calculate payouts and manage bets. Must pass a background check and obtain required licenses with the NH Lottery. Availability to work flexible hours, including evenings, weekends, and holidays. Physical Requirements Ability to work in an environment with moderate to loud noise levels, possibly exposed to secondhand smoke and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Statement We celebrate diversity and believe that our differences make us stronger. We’re an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. #J-18808-Ljbffr Peninsula Pacific Entertainment (P2E)