Customer Service Specialist

Customer Service Representative (CSR)

LPT # 1256 (DAVENPORT) - Davenport, FL 33897-4527

Overview

Level Entry Position Type CSR Education Level None Category Retail

Description

We are looking for smiling faces! Our team expectations are:

• Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer.
• Complete all shift duties as assigned.
• All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
  • Follow company policies with regard to cash control, proper safe operation.
  • Follow correct vendor check-in procedures.
  • Complete all end of shift paperwork.
• Pay immediate attention to any spill or other hazardous condition.
• Other duties may be assigned from time to time by the Store Manager.

Qualifications

• Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
• Eighth-grade level math competency in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
• Sufficient visual acuity to check identification.
• Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
• Good personal grooming habits.
• Physical requirements include standing up to 8 hours during a shift and able to lift up to 50 pounds.

Statements included in this job profile do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as circumstances change