General Manager

PetZoo | Multi-Site Retail & Distribution

At PetZoo, we're more than a retail operation - we're a community built around care, curiosity, and doing things the right way. We're looking for a General Manager who can lead both the business and the people behind it - someone who knows how to drive results without losing sight of culture, integrity, and long-term impact.

What You'll Do

This role is equal parts strategy, operations, and leadership . You'll own the performance of a multi-site retail business and centralized distribution network, while building a culture that people actually want to be part of.

Drive the Business

• Lead long-term growth strategy in partnership with executive leadership and the Board
• Own financial performance, including forecasting, budgeting, and profitability targets
• Identify opportunities to expand market presence and improve overall performance
• Use data to guide decisions on pricing, promotions, and customer engagement

Own Financial Integrity

• Ensure accurate, timely, and compliant financial reporting across the organization
• Build and evaluate financial models to support investments and new initiatives
• Strengthen internal controls to protect company assets and reduce risk

Lead Operations That Actually Work

• Oversee retail and distribution operations to ensure efficiency, consistency, and scalability
• Improve inventory strategy to drive turnover, reduce shrink, and optimize purchasing
• Ensure all locations operate safely and in compliance with OSHA and regulatory standards

Build and Lead a High-Performing Team

• Lead, coach, and develop leaders across operations and store teams
• Create a culture rooted in accountability, growth, and mutual respect
• Act as the final escalation point for complex operational or people challenges

What You Bring

We're not just looking for experience - we're looking for someone who can connect the dots between numbers, people, and strategy .

• Strong financial acumen with experience owning budgets and business performance
• Ability to translate data into clear, actionable strategy
• Proven leadership experience across multi-site retail, distribution, or similar environments
• Confidence operating at both the executive level and in the field
• High integrity and sound judgment, especially with sensitive information
• Comfortable in a fast-moving environment where priorities evolve

Experience

• Bachelor's degree in Finance, Accounting, Business, or related field (advanced degree a plus)
• 10+ years of experience in finance, operations, or business leadership
• 5+ years leading teams in a multi-site or complex operational environment
• Experience managing and developing large teams (30+ employees)
• Strong systems knowledge (ERP, POS, Excel, etc.)

Why PetZoo?

• You'll have real ownership and influence over the direction of the business
• You'll work with a team that values curiosity, accountability, and doing the right thing
• You'll build something meaningful - not just manage it

*Any offers of employment are contingent upon passing a required background check

Pet Zoo is an equal opportunity employer. Pet Zoo does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.