Store Supervisor

The Dispensary Supervisor will support day‑to‑day operations of the dispensary in accordance with state law and company standards. This position directs staff workflow, performs store opening and closing procedures on non‑peak periods, manages customer escalations, reinforces team culture, and acts as an ambassador for the company’s mission to normalize, professionalize, and revolutionize cannabis. Responsibilities Regularly perform store opening and closing procedures (register preparation, morning and closing inventory, inventory reconciliation, and reporting) during non‑peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross‑selling techniques. Respond to all employee questions, concerns, or suggestions and communicate team resource requirements to management. Provide real‑time coaching and feedback for performance concerns; document and Escalate all employee relations issues in a timely manner. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or non‑standard product questions. Investigate any cash, POS or product discrepancies and record or treat them accordingly. Troubleshoot technical issues or glitches in the POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. Qualifications High School Diploma or equivalent. 3–5 years of customer service experience; 1+ year experience leading or mentoring a team. Cannabis experience preferred. Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner. Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance). Excellent communication, interpersonal, and persuasive skills. Ability to walk or stand for extended periods of time. Experience leading a team of hourly members with onboarding, training, coaching, and providing feedback. Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily assignments, and facilitating operational workflows while driving sales goals. Elevated skills in decision making, active listening, and problem solving. Advanced cannabis product knowledge and industry compliance standards. Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service. Other Requirements Must be 21 years of age or older to apply. Must comply with all legal or company regulations for working in the industry. The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship. The Company is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr Shangri la