Chief of Staff

Pay Range

Full‑time: $136,307 - $196,888 (variable pay based on production). The rate is determined by experience, skill level, and education and may vary by location and schedule.

Job Purpose & Function

The Chief of Staff manages the hospital to ensure the highest quality veterinary care, exceptional client service, associate engagement, and maximum productivity of the veterinary medical team. The role advocates for pets and their quality of life; builds long‑term bonding relationships with clients; contributes to the development and maintenance of the human‑pet bond; educates clients and hospital associates on all aspects of pet health.

The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective, productive veterinary medical team, ensure a safe and engaging hospital environment, and improve medical quality and business performance.

Responsibilities

• Leadership Responsibilities (20‑30% of time): Live and exemplify the Five Principles of Mars, Inc.; partner with the Practice Manager to provide consistent high‑quality care and exceptional service; train the team on Banfield guidelines and supervise associates; oversee client education and resolve client issues; identify bottlenecks and remove barriers to medical operations; interview, select, train, develop, coach, mentor, discipline, and terminate hospital associates; lead and mentor Associate Veterinarians; establish development plans; create and maintain veterinarians’ schedules; communicate with associates, clients, field leadership, and Central Team Support; execute market objectives, goals, strategies, and measurements; participate in market‑level teams and initiatives; deliver financial results; ensure compliance with policies, laws, and regulations; other job duties as assigned.
• Associate Veterinarian Responsibilities (70‑80% of time): Establish trust and client compliance through preventive care, diagnostics, treatment plans, and follow‑up visits; perform evidence‑based medicine; maintain medical records; lead the hospital team through the daily schedule; provide exceptional service including preventative care, diagnosis, treatment, and surgery; promote safety; communicate treatment plans; resolve client concerns; and develop lasting client relationships.

Qualifications & Competencies

• Leadership
• Conflict Management
• Customer Focus
• Developing Direct Reports
• Directing Others
• Building Effective Teams
• Functional Hiring and Staffing
• Communication Skills
• Managing and Measuring Work
• Peer Relationships
• Drive for Results

Capabilities & Experience (Can‑Do)

• Multi‑tasking ability to manage tasks under distraction.
• Organizational skill; systematic approach to assignments.
• Proven surgical skills with all standard instruments and equipment.
• Problem‑solving and practical solution translation.
• Intellectual ability to follow oral, written or diagram instructions.
• Mathematical ability: add, subtract, multiply, divide, compute rates, ratios and percentages; convert measurement units.
• Computer competency with specialized software.

Attitudes (Will Do)

• Initiative – use discretion to find solutions and present options.
• Integrity – adhere to Banfield values and ethics.
• Cooperativeness – work with others, share information promptly.
• Flexibility – adapt to changing situations and perform all assigned tasks.
• Independence – complete duties without supervision.
• Stress Resilience – maintain a positive, calm demeanor under stress.

Special Working Conditions

Requires confidence around pets, more than 40 hours per week, weekends and evenings, moderate noise. Ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds; good hand‑eye coordination and visual acuity. Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances. Some travel may be required.

Requirements – Experience, Education, and Training

Doctor of Veterinary Medicine (DVM/VMD) or equivalent required. Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board. Two years clinical experience required. 1‑3 years of coaching and developing associate doctors required. Meets all required clinical competencies.

Benefits

• Comprehensive Medical, Dental, And Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Student Debt Relief Program for full‑time DVMs
• Paid Time Off and Holidays
• Mental Health and Wellbeing Resources – free coaching and counseling
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (eligible positions)
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy Program
• Voluntary Protection Benefits
• Legal Plan with coverage for a wide range of needs
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

EEO Statement

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local nondiscrimination laws.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences.