Service Cashier / Customer Service Representative

Service Cashier / Customer Service RepresentativeAt Mazda Roseville we pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2001. We employ passionate, motivated, honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful, stable company with unmatched service, facility, reputation, pay plans, benefits and a work environment built to support our team through growth. Then this might be the place for you.We are seeking a friendly, detail-oriented Service Cashier / Customer Service Representative to join our dealership team. This role is a key point of contact for our service customers and plays an important part in delivering an excellent customer experience. The ideal candidate is organized, dependable, and comfortable working in a fast-paced, customer-focused environment.Key ResponsibilitiesGreet service customers in a professional and courteous mannerSchedule and manage service appointments accurately and efficientlyProcess customer payments, including cash, credit, and check transactionsBalance, record, and reconcile daily cash and payment transactionsAssist customers with loaner vehicle check-out and return proceduresMaintain accurate records related to loaner vehicles and customer documentationAnswer incoming phone calls and direct inquiries as neededMake outbound phone calls at the Service Manager’s request to support service retention, follow up with inactive or lost customers, and assist with appointment schedulingCommunicate effectively with service advisors and other dealership staffEnsure compliance with dealership policies and proceduresQualificationsPrevious cashier, customer service, or dealership experience preferredStrong customer service and communication skillsBasic math and cash-handling accuracy requiredComfortable using computer systems and scheduling softwareAbility to multitask and remain organized in a busy environmentReliable, punctual, and detail-orientedValid driver’s license may be requiredBenefitsMedical, Dental and Vision insuranceAvailable Supplemental Insurance401K with Employer ContributionPaid VacationPaid Sick PaySix Paid Holidays for many job categoriesTenure RecognitionClean Safe Work EnvironmentHelpful Supporting StaffThorough TrainingWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Mazda Infiniti Roseville