Senior ServiceNow Developer_Remote-Only on W2

Openkyber

Role: Senior ServiceNow Developer Remote Long Term Contract Must have Active Security Clearance Must have Active Certifications mentioned below.

Certifications:

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM)

Primary Responsibilities CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer-facing Service Portal, intent-based Record Producers, and automated catalog workflows based on technical designs and architecture blueprints.

Workflow Automation Execution: Implement low-code automation using Flow Designer and Process Automation Designer (PAD) to build stage-gated playbooks, automated task routing, and system-level notifications.

Integration Implementation: Configure and develop secure, bi-directional REST integrations and workflows using IntegrationHub, Robust Transform Engines (RTE), and Workflow Data Fabric to connect the CRM with co-resident platform modules.

Data Migration Execution (ETL): Set up staging tables, execute data cleansing scripts, and migrate legacy records (from SharePoint lists, spreadsheets, and custom tables). Ensure data maps accurately using the system-generated C1 Unique Account ID as the core structural key.

Dashboard Configuration: Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources, and interactive dashboard filters as specified by metrics requirements.

STIG Hardening Support: Apply system-level configurations to align the platform with USAF STIGs, CIS Benchmarks, and security boundaries, resolving vulnerability scan findings under the direction of the Security and Architecture team.

Must-Have Experience

ServiceNow Customer Service Management (CSM) Professional application.

Practical experience configuring platform integrations via ServiceNow IntegrationHub, REST APIs, and utilizing Robust Transform Engines (RTE).

Hands-on experience executing automated data migrations, schema mapping, and table cleansing from legacy formats (flat files, custom tables) into ServiceNow production environments.

Hands on experience for building dashboards and reports with ServiceNow

Direct experience configuring and hardening ServiceNow environments within a secure DoD Impact Level 5 (IL5) shared cloud infrastructure.

Required Technical skills

CSM Portal & Core Case Configuration: Focuses on ServiceNow Service Portal widgets, HTML/CSS/SASS client/server configurations, and strict multi-tenant boundary configurations using Query Business Rules and field-level ACLs.

Platform Workflows & Process Automation: Outlines hands-on implementation of Flow Designer subflows, Process Automation Designer (PAD) Playbooks, and granular SLA pause/retroactive-start definitions.

Integration Engineering & APIs: Focuses on the configuration of REST web services, webhooks via IntegrationHub, and error/latency-handling routines via custom scripts.

Legacy Data Migration (ETL Specialist): Focuses on creating staging import sets, utilizing Robust Transform Engines (RTE) for deduplication, phone number parsing, and indexing every target record using the primary C1 Unique Account ID .

Detailed Technical Skill Matrix: Features an expanded side-by-side technical stack table highlighting the specific configurations, script includes, and JavaScript standards (ES5/ES6) expected of a "doer" on this team

Preferred Certifications (on top of required):

ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)

ServiceNow Certified Application Developer (CAD)

ServiceNow Micro-Certifications in Flow Designer, IntegrationHub, and Performance Analytics

For applications and inquiries, contact:View email address on us.fitly.work

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Vacancy posted more than 2 months ago

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