After Hours Travel Specialist

After Hours Travel Specialist

This remote role manages travel arrangements for clinicians and corporate employees, ensuring reservations are accurate, timely, and aligned with service expectations. You'll coordinate air, hotel, and car bookings while responding to travel issues and making corrective adjustments when needed. The position combines customer service, travel technology, problem-solving, and operational quality control. You'll work with Global Distribution Systems (GDS) and monitor queues to maintain accuracy and efficient processing. The role requires strong organization, attention to detail, independent judgment, and clear communication. You'll also collaborate with travel vendors and internal teams while maintaining confidentiality around sensitive information. This is an opportunity to contribute to a healthcare staffing operation where reliable travel coordination directly supports clinicians and healthcare delivery.

Accountabilities

• Book air, hotel, and rental car reservations based on travel requests submitted by Customer Care Specialists on behalf of clinicians and internal employees.
• Manage assigned travel requests accurately and efficiently while meeting established telephone, quality, productivity, and service-level expectations.
• Research travel-related issues, identify appropriate solutions, and take corrective action when reservations or itineraries require adjustment.
• Monitor, sort, and work Global Distribution System queues to maintain daily quality control and ensure travel requests are processed appropriately.
• Communicate with external travel vendors and relevant travel consultants to resolve booking issues and support effective service delivery.
• Participate in training and ongoing development related to GDS platforms, travel software, and evolving travel procedures.
• Complete required documentation accurately and within established timelines.
• Keep management informed of significant issues, trends, or operational concerns affecting assigned travel activities.
• Support special projects and other operational responsibilities as assigned.
• Handle traveler and reservation information responsibly, maintaining appropriate confidentiality throughout the booking process.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• 12 years of corporate travel experience using Worldspan or Sabre is required.
• Working knowledge of Global Distribution Systems and travel reservation processes.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Strong customer-service orientation and the ability to communicate professionally with travelers, colleagues, and external vendors.
• Excellent organizational and time-management skills, with the ability to prioritize multiple requests effectively.
• Strong written and verbal communication skills.
• Ability to work independently while exercising sound judgment and knowing when to seek additional support.
• Strong critical-thinking and problem-solving capabilities, particularly when resolving unexpected travel issues.
• Ability to work accurately with sensitive and confidential information.
• Comfortable adapting to varying situations, interpreting instructions, and working with limited standardization.
• Demonstrated strengths in customer focus, technology adoption, decision-making, quality, action orientation, process optimization, relationship building, effective communication, and trust.

Benefits

• Company-paid benefits: Basic Life and AD&D insurance, short- and long-term disability coverage, Employee Assistance Program, health advocacy, and transition support.
• Healthcare options: Value Plan, High Deductible Plan with HSA, Healthcare FSA, and Dependent Care FSA.
• Additional programs: Prepaid legal services, 529 savings plan, and pet insurance.
• Paid parental leave.
• Retirement savings: Company-sponsored 401(k) plan with employer matching.
• Paid time off: PTO accrues at 15 days per year during the first year and increases with tenure.
• Education support: Tuition reimbursement for continuing education.
• Work environment: Access to a state-of-the-art facility in Alpharetta, featuring an on-site daycare, cafeteria, fitness center, and wellness clinic.
• Work arrangement: Remote position.
• Candidates receiving a conditional offer may be required to complete pre-employment drug testing.