Customer Support Specialist

Job Description
Join Our Team as a Customer Support Specialist!

Are you interested in joining one of Tampa Bay's Top Workplaces for 13 years running, with on-the-job training and a fun, high-energy atmosphere? If so, look no further!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we've built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

Are you the kind of person who loves helping people, solving problems, and learning new technology? Do you want a role where you can build real technical skills, grow your career, and be part of a fast-moving team? If so, this could be the opportunity for you.

As a Support Specialist at PostcardMania, you'll work directly with customers who use our PCM Nurture platform and our API/storefront products . You'll help customers understand how things work, answer questions, solve basic issues, and keep projects moving smoothly.

This is more than a support role - it's a chance to gain hands-on experience with technical products, customer communication, and project coordination. You do not need to be a tech expert to start, but you do need to enjoy learning, think quickly, and communicate clearly. If you excel in understanding the technology, opportunities in this division are limitless, including the chance to grow into other tech divisions.

Work Hours

• Full-time, in-office
• Monday - Friday, 9:00 AM - 6:00 PM (one-hour lunch)

Duties

• Support customers using our PCM Nurture platform and API/storefront products through live chat, email, and phone
• Understand customer questions, provide clear answers, troubleshoot basic issues, and route more advanced problems to the right team
• Coordinate graphic designs from the designer to the creative director and then to the customer for approval
• Help keep customer projects moving quickly and accurately
• Support VIP accounts with urgency and attention to detail
• Use multiple computer systems, internal software, LiveAgent ticketing, and communication tools
• Document recurring customer issues and suggestions
• Complete daily administrative and reporting duties
• Other duties as assigned

Requirements

• Strong computer skills and ability to learn new software quickly
• Professional verbal and written communication skills
• Ability to type at least 40 wpm accurately
• Comfortable learning technical products and understanding customer issues
• Able to explain technical or process-related information in a simple, helpful way
• Detail-oriented, organized, and able to work quickly without losing accuracy
• Basic knowledge of Microsoft programs such as Outlook and Excel
• Positive, team-oriented attitude and willingness to help others
• Comfortable managing multiple tasks in a fast-paced environment
• Trustworthy and able to handle confidential information appropriately

Benefits

• Medical, Dental, Vision & Life Insurance
• 401(k), Short- and Long-Term Disability, Accident & Critical Illness coverage
• Paid vacation time that increases with longevity
• 6 paid holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
• Free on-site yoga twice a week
• Free monthly visits from a local chiropractor and much more!