Communications Technician (911 Dispatcher)
City of Universal City
Job Description
Job Description
Join Our Team
The Universal City Police Department is seeking a dedicated, professional Communications Technician (911 Dispatcher) who is committed to providing exceptional service to our community. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy making a difference, we encourage you to apply.
Why Join Us?
- Competitive salary
- Excellent retirement benefits
- Comprehensive medical, dental, and vision insurance
- Paid vacation, sick leave, and holidays
- Certificate pay incentives
- Lateral pay opportunities for experienced dispatchers
- Supportive, team-oriented work environment
Job Summary
As a Communications Technician, you will serve as the critical link between the public and emergency responders by receiving emergency and non-emergency calls, dispatching police, fire, and EMS personnel, and coordinating emergency communications. This position requires excellent communication skills, sound judgment, and the ability to remain calm in high-pressure situations.
Essential Duties
- Answer and prioritize emergency and non-emergency calls
- Dispatch police, fire, and EMS personnel
- Monitor radio traffic and emergency communication systems
- Maintain accurate records and dispatch logs
- Access and utilize TCIC/NCIC databases
- Coordinate with neighboring public safety agencies
- Provide outstanding customer service while ensuring public safety
Minimum Qualifications
- High school diploma or GED
- Excellent communication and interpersonal skills
- Ability to multitask and make sound decisions in stressful situations
Preferred Qualifications
- One (1) year or more of dispatch or related experience
- Texas Basic Telecommunicator Certification
- Knowledge of local streets and geography
Schedule
- Full-time
- Shifts, including nights, weekends, and holidays
- Overtime may be required
Benefits:
- TMRS
- Mission Square 457 Plan
- Employee Medical, Dental, and Life insurance coverage is paid by the City
- Dependent health insurance coverage
- Employee assistance program
- Flexible spending account
- Health savings account
- On-the-job training
- Paid military leave
- Paid time off
- Tuition reimbursement
- Vision insurance
Pre-Employment Requirements
Selected applicants must successfully complete:
- Comprehensive background investigation
- Drug and alcohol screening
- Physical and/or psychological evaluation (as applicable)
How to Apply
To be considered, applicants must complete BOTH of the following:
- City Employment Application
- Personal History Statement (PHS) Packet (all required documents)
Incomplete application packets may not be considered.
The City of Universal City is proud to be an Equal Opportunity Employer (EOE).
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