Floor Manager at Luxury Day Spa
Woodhouse Spa
Job Description
Job Description
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- 401(k) matching
- Company parties
- Employee discounts
- Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
- Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
- Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment.
- KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
- Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
- Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.
Vacancy posted 2 days ago
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