Operations Manager

Operations Manager (ID: 32865224382) – Litchfield Park, AZ Overview Reporting to Jesus Munoz, this full‑time, exempt role operates Monday to Friday, 7:00 am–4:30 pm in the DC Operations Department. The Operations Manager is responsible for leading operational execution, building high‑performing teams, and maintaining safety, quality and inventory accuracy in a high‑volume distribution environment. Responsibilities Build and lead high‑performing teams by setting expectations, coaching, and reinforcing accountability. Create a culture of urgency, ownership, discipline, and pride in execution. Develop team leads and emerging talent to strengthen the leadership bench. Own key areas of the floor, align labor, staffing and workflow to meet daily and peak volume demands. Translate operational priorities into action and maintain strong execution throughout the shift. Monitor productivity, workflow, and service performance; take immediate action to address gaps. Support strong shift handoffs, operational continuity, and consistent execution across functions. Run a fast, efficient distribution operation with strong control over inbound, outbound, inventory and dock activity. Use operational data, WMS systems and real‑time observations to make sound decisions and improve performance. Lead with discipline around process adherence, inventory accuracy and throughput. Think critically, respond quickly to shifting priorities and challenges. Lead from the front on safety, compliance and operational standards. Reinforce a culture where safe behaviors, quality execution and operational discipline are non‑negotiable. Partner with site leadership to ensure compliance with OSHA standards and company expectations. Hold teams accountable for maintaining a clean, organized, and well‑run operation. Challenge the status quo, identify opportunities for improvement and drive measurable gains in productivity, quality and service. Support continuous improvement initiatives that strengthen execution and improve scalability. Solve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutions. Help the operation scale up or down quickly as business conditions, labor needs and seasonal demand shift. Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance. Partner cross‑functionally with internal teams and external providers to ensure alignment and strong execution. Support a one‑team mindset that keeps the operation focused on service, quality and customer outcomes. Qualifications High School Diploma or Equivalent with 3–5 years of relevant distribution or manufacturing management experience. Or 6–8 years of progressively responsible distribution leadership experience in lieu of a degree. On‑site, in‑office role. Bilingual (English/Spanish). Data‑driven mindset with expertise in cost control and operational efficiency. Ability to lead and coach an hourly employee team. Manage relationships with third‑party delivery providers to maintain contractual standards. Excellent interpersonal and customer‑relations communication skills. Highly organized and process‑oriented; completes tasks on time. Adaptable and able to change processes to keep pace with evolving business requirements. Strong technical skills in Microsoft Excel, Word, PowerPoint and Power BI reporting. Six Sigma Black Belt or demonstrated Lean Manufacturing experience. Knowledge of final‑mile delivery models including white‑glove service and same‑day or multi‑day delivery routing. Exposure to furniture manufacturing, distribution or big‑box distribution. Final‑mile transportation carrier contract negotiations or procurement experience. Expert understanding of Safety and OSHA standards. Physical ability to stand, walk, talk, hear and lift or carry up to 50–100 pounds. Benefits Generous discount on all Williams‑Sonoma, Inc. brand products. 401(k) plan and other investment opportunities. Paid vacations, employee assistance programs, time‑off to volunteer, matching gifts, community service program and holidays (in some locations). Health, dental, vision and other insurance, including same‑sex domestic partner benefits, legal and identity protection plans and pet insurance. Equal Opportunity Employer Williams‑Sonoma, Inc. is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or veteran status. #J-18808-Ljbffr Williams-Sonoma, Inc. Supply Chain