Patient Care Supervisor

Join Desert RadiologyEmployment Type: Full-time (30+ hrs/week) On-site Location City: Las Vegas Location State: NVMake a meaningful local impact in the Greater Las Vegas area.At Desert Radiology, we believe transforming radiology starts with investing in the people who deliver care every day. As a practice of Radiology Partners, we combine a strong local presence across Las Vegas with the strength of a leading national radiology organization—creating an environment where radiology professionals can thrive, grow, and build meaningful, sustainable careers while delivering exceptional outpatient imaging.Founded in 1966, Desert Radiology has grown into one of Southern Nevada's leading imaging providers, delivering trusted, community-focused care for over 60 years. As the official imaging partner of the Las Vegas Aces and the provider of choice for professional teams including the Vegas Golden Knights and Las Vegas Raiders, we are deeply rooted in the local community and proud to support a wide range of nonprofit organizations across the region.Since joining Radiology Partners in 2019, Desert Radiology has blended compassionate local care with national-scale support—bringing together advanced technology, AI-enhanced capabilities, and a network of hundreds of board-certified radiologists committed to innovation, quality, and exceptional patient care.Together, Radiology Partners and Desert Radiology are redefining how imaging supports patients, referring providers, and the clinicians who deliver exceptional care. When you join Desert Radiology, you'll be backed by Radiology Partners—a nationally recognized organization that prioritizes clinical excellence and a people-first culture.Why Join Us:Competitive compensation and a comprehensive total rewards packageTrue work-life balance in an outpatient settingStrong community presence across the Las Vegas regionLeadership in AI tools and advanced imaging technologyOpportunities for professional development and career growthA collaborative, supportive, team-first culture grounded in safety and trustRadiology Partners has been Certified Great Place to Work™ for five consecutive years, reflecting the experiences of team members across our practices nationwide.Position Summary:Monitor incoming call volumes and assigned team busy codes; Communicate updates on new procedures to assigned team; Contribute to the development of new department procedures; Coordinate training to new employees and refresher trainings to current employees on assigned teamReview modality schedules and manipulate as needed (closing blocks); Communicate any departmental issues to the CCM (potential or current); Provide support and assistance to the CCMMaintain and update Scheduling resources.Participate and conduct interviews for potential Scheduling candidatesProvide support and assistance to assigned Team (answering questions, handling irate patients)Desired Professional Skills and Experience:High school diploma or equivalent. Associates degree or equivalent combination of education and experience may be required.Two to four years of training and/or quality assurance in a healthcare or call center setting required may be required. Other combinations of education and experience would be considered.Solid knowledge of medical terminology, CPT, ICD coding, medical insurance and authorizations may be required.Experience with scheduling and/or medical billing applications preferred, Good understanding of ICD coding preferredSupervisor experience preferredCompensation & Total Rewards:This salary position is $47,500. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. Final compensation is determined based on education, experience, certifications, and geographic factors.In addition to competitive pay, Radiology Partners offers a robust total rewards package, which may include:Health and wellness coverage options401(k) with employer offeringsPaid time off and paid holidaysIncentive and productivity programs (where eligible)Family planning and telehealth benefits (All benefits subject to eligibility requirements.)Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email View email address on click.appcast.io to notify our team.