Host

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

As a Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. Your primary objective is to manage guest seating efficiently while maintaining a friendly and professional demeanor. You will coordinate with the service team to ensure smooth operations and timely service delivery. This role requires excellent communication and organizational skills to handle reservations, waitlists, and guest inquiries effectively. Ultimately, your efforts will contribute significantly to customer satisfaction and the overall success of the establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Basic computer skills, including familiarity with reservation systems.
• Strong verbal communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.

Preferred Qualifications:

• Experience working as a host or in a similar front-of-house position.
• Knowledge of point-of-sale (POS) systems.
• Multilingual abilities to assist a diverse guest population.
• Training in conflict resolution or customer service excellence.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities:

• Greet and welcome guests promptly and courteously upon arrival.
• Manage reservations and waitlists using the establishment's booking system.
• Escort guests to their tables and provide menus as needed.
• Communicate effectively with servers and kitchen staff to coordinate seating and service flow.
• Handle guest inquiries and resolve any seating-related issues or complaints professionally.
• Maintain cleanliness and organization of the host station and entrance area.
• Monitor dining room capacity and adjust seating arrangements to optimize guest experience and operational efficiency.

Skills:

The required skills such as strong communication and organizational abilities are essential for managing guest interactions and coordinating seating efficiently throughout the shift. Proficiency with reservation and POS systems enables smooth handling of bookings and guest flow, reducing wait times and enhancing satisfaction. Interpersonal skills help in addressing guest concerns tactfully and maintaining a positive atmosphere. Preferred skills like multilingualism and conflict resolution further improve the ability to serve a diverse clientele and resolve issues promptly. Together, these skills ensure that the host can contribute to a seamless and enjoyable dining experience for all guests.