Consumer Loan Processor

Job Title

Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.

At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.

This position is located at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.

Essential Functions

• Provide outstanding service and contribute to overall team effort.
• Fully understand and actively assist members in using credit union products and services.
• Occasionally interview applicants to obtain personal and financial data and assist with completion of loan applications.
• Keep records or files of credit transactions, inquiries, pending loans, loan activity reports and daily loan listings.
• Provide assistance with filing, entering data, recording information, answering phones, copying, faxing, sending letters and general office duties.
• Support and assist the loan officers with applications, booking and completion of loans.
• Assist with onboarding and welcoming of new members, showing appreciation for their business.
• Create procedures that help streamline processes for our members and loan officers.
• Provide assistance to the Phone Center when needed.
• Communicate with members on disclosing loans, making appointments to close loans, walking them through the electronic signature process, etc.
• Ensure all items are completed before booking loans.
• Process lien entries and releases, filing of out-of-state titles and claims for GAP insurance.
• Assist with all loan maintenance, payment adjustments, skip a pays and automatic payments.
• Respond to audit exceptions for loan processing or lending staff.
• Ensure confidentiality regarding member transactions and information.
• Ensure compliance with all credit union policies and procedures.

Education and Experience

• Customer service experience
• Multi-Lingual Capabilities in Spanish preferred

Benefits for Full-Time Employees

• Employee medical coverage 90% paid by OKCU
• Employee dental, vision and life insurance paid by OKCU
• Tuition reimbursement program

Benefits for All Eligible Employees

• 401(k) contribution of 3%, plus additional profit-sharing match of up to 4%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities
• And much more!

Oklahoma's Credit Union is an EEO/AAP employer.