Telephonic Nurse Case Manager l

Telephonic Nurse Case Manager I Location : This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential onboarding and skill development. Policy note : Per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location will not be considered for employment, unless an accommodation is granted as required by law. Must reside in the State of Georgia. Work schedule : Monday – Friday 11:00am – 7:30pm with one 8:30am to 5:00pm EST shift per week. Licensure : This position will service members in different states; therefore multi-state licensure may be required. Pre-employment assessment : This position requires an online pre-employment skills assessment. The assessment is free of charge and can be taken from any PC with Internet access. Candidates who meet the minimum requirements will be contacted via email with instructions. To move forward in the process, you must complete the assessment within 48 hours of receipt and meet the criteria. The Telephonic Nurse Case Manager I is responsible for telephonic care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. How you will make an impact Ensures member access to services appropriate to their health needs. Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment. Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements. Coordinates internal and external resources to meet identified needs. Monitors and evaluates effectiveness of the care management plan and modifies as necessary. Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans. Assists in problem solving with providers, claims or service issues. Assists with development of utilization/care management policies and procedures. Minimum Requirements Requires a BA/BS in a health-related field. 3 years of clinical experience; or any combination of education and experience providing an equivalent background. Current, unrestricted RN license from the State of Georgia required. Multistate licensure is required if this individual is providing services in multiple states. Preferred Capabilities, Skills and Experiences Ability to talk and type at the same time. Certification as a Case Manager. Demonstrate critical thinking skills when interacting with members. Experience with Microsoft Office and/or ability to learn new computer programs/systems quickly. Ability to manage, review and respond to emails/instant messages in a timely fashion. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender identity or expression, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact Elevance Health job support for assistance. #J-18808-Ljbffr