Student Services Analyst - Academic Advisor

Student Services Analyst - Academic Advisor

Job ID: 322830
Location: Chandler-Gilbert Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range


$52,525.00 - $68,282.00/annually, DOE

Grade


114

Work Schedule


Monday 9-6pm and Tuesday-Friday 8-5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


The Student Service Analyst provides leadership and program coordination for the Academic Advising and Career Services department. Acts a content expert in academic advisement and student support for students pursuing a Bachelor degree. Works collaboratively with program faculty, Field of Interest advisors, and Student Affairs administrators. The position engages in proactive case management, is responsible for monitoring student progress and completion, and coordinates student resources & referrals as needed. This position may lead a Field of Interest or other assigned cohort team and monitor team performance, duties, and/or schedules as well as perform problem resolution and program management and evaluation.

Essential Functions


45% - Provides professional-level end-to-end Academic Advising to an assigned caseload of students seeking a Bachelor's Degree. Tasked with supporting student learning, persistence, and degree completion and tracking student program data to provide proactive academic advising to assigned caseload of students. Provides 1:1 and group academic advising sessions focused on onboarding and retention strategies for both new-to-college and students transferring to CGC with prior credit. Acts as the primary liaison and academic advising lead for bachelor degree students, connecting them with academic and personal resources like tutoring, financial aid, and career services. Tracks and reports cohort data on degree progress and completion. Informs and recommends program improvements, course scheduling changes, student engagement opportunities, and works closely with program faculty and student affairs leadership.

25% Case manages assigned cohort and works collaboratively with Fields of Interests Advising leads to ensure advising quality assurance, training, support. Serves as a department lead by directing the daily activities of non-exempt staff and providing work direction for the team to meet department deadlines and program management. Problem-solves complex student concerns and provides technical assistance and troubleshooting to front-line staff if problem-escalation occurs. Acts as an academic advising content expert in the areas of career and educational planning, curricular and degree requirements needed for graduation, and student success, retention, and persistence strategies.


20% Develops, maintains, and delivers group presentations, trainings, and workshops. Coordinates, implements, and evaluates program advising processes and procedures. Makes recommendations for program improvements using evidence-based assessments and strategies. Assists with the development and delivery of training and professional development to the college community on topics related to student on-boarding, advising, and retention.


10% Evaluates and interprets regulations, policies, & guidelines to determine and ensure compliance. Participates and collaborates on Field of Interest events and initiatives. Provides program management and coordination which may include operational planning or assessment. Other duties as assigned.

Minimum Qualifications


Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.


Desired Qualifications


1. A Master's Degree from a regionally accredited institution.


2. One (1) or more years of experience providing professional-level academic advisement in a college or university setting.


3. One (1) or more years of experience accessing, entering, and maintaining student data from a student information system such as Banner, Peoplesoft, or Degree Works.


4. Effective written communications skills (as evidenced by application materials) & experience developing and delivering group presentations, trainings, or workshops.


5. Experience implementing student success strategies to increase persistence, retention, & completion rates of post-secondary education students.


6. Bilingual in Spanish and able to show proficiency.

7. One year of relevant full-time MCCCD experience during the previous two years.

**** Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply.

Special Working Conditions


Work schedule varies.


May be required to work some evenings or weekends.


May be required to work at multiple sites or locations.


May be required to sit for a prolonged period of time; viewing a computer monitor.

May be required to lift or carry up to 25lbs.

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io


MCCCD is an Equal Opportunity Employer.


Posting Close Date


Apply on or before June 15th, 2026 to be considered.

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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