Casino Operations Coordinator

Job Description

Job Description

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

As a Casino Operations Coordinator, you will be responsible for managing the release, testing, and ongoing evaluation of casino games across various markets.

We are seeking a detail-oriented and proactive Casino Operations Coordinator to join our team. This role is essential to ensuring our casino platform delivers high-quality, compliant, and engaging gaming content to our players. You will be working closely with internal and external stakeholders to optimize game performance and adherence to regulatory standards.

This position offers a unique opportunity to gain valuable insights into casino operations, content management, and performance analysis while supporting key casino projects and initiatives.

Flexibility to work evenings, weekends, and public holidays is required to cover critical release and testing cycles.

The salary range for this position is $60,000 - $70,000 annually.

• Ability to build strong working relationships with game providers through email, phone, and face-to-face contact. 
• Forward thinking with a passion for delivering the highest quality, ensuring the user experience is at the center. 
• Results-driven, self-starter with good communication and presentation skills. 
• Ability to work under pressure on multiple concurrent tasks and projects whilst maintaining excellent attention to detail. 
• Strong organizational and prioritization skills, with the ability to work independently without supervision. 
• Excellent oral and written English language skills. 
• Ability to be innovative, creative, and think laterally to understand and adapt to market and technology trends. 

• Being the point of contact, driving improvements, coordinating games releases, and taking ownership of designated markets.
• Contributing to the creation and suitability of the games roadmap. 
• Monitoring and reporting of financial performance. 
• Managing relationships with game providers. 
• Assisting with the delivery of projects, such as new provider integrations and regulatory market integrations. 
• Working with the Games Delivery team to ensure games are tested in Staging and Live environments, in line with agreed testing scripts. 
• Completing testing whilst providing a good user experience to customers. 
• Managing the team mailbox and actioning appropriate emails.
• Proactively completing competitor and country analysis and presenting improvements on the designated regulatory markets.
• Actively participating in analysis and implementation of new product features to continually improve bet365 offerings. 

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.