Supervisor, Contract Specialists

Work Location Type: Hybrid

Req Number 334216

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit

Compensation

The anticipated base pay compensation range for this position is $95,000.00 – $158,400.00. This role is eligible for an incentive target of up to 10 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Position Details

The Supervisor, Contract Specialists, leads a team responsible for customer contract operations and supports the consistent and compliant administration of Grainger’s sell-side agreements. The role provides day-to-day operational leadership and applies contract knowledge and Grainger policies and procedures to make independent tactical decisions on defined matters. This role supports effective contract lifecycle management while promoting accuracy, operational efficiency, service quality, and appropriate management of contractual risk. The role partners with Legal and business stakeholders to support business needs, consistent contract practices, and an effective customer contract experience. This is a Hybrid position requiring 3 days per week in office at the Lake Forest, IL or Chicago, IL offices.

You Will

• Supervise day-to-day team member activities and the Customer Contract departmental process, including assignment, queue prioritization, capacity planning, coverage, and timely completion of deliverables.
• Set clear performance expectations; coach, train, develop, and provide timely feedback to team members; support onboarding and continual cross-training to build capability and coverage.
• Monitor team goals and operating metrics for accuracy, cycle time, service levels, productivity, training, and service experience; use data and trends to identify and implement corrective actions and provide operational coverage as needed to meet service commitments.
• Apply contract knowledge and established policies to review and approve work, make independent tactical decisions and ensure accurate contract documentation, business terms, required approvals, and agreement records are accurate and escalate non-standard, high-risk, or out-of-policy matters to Legal or appropriate leaders.
• Oversee contract drafting, review, approval, activation, lifecycle maintenance, and customer rebate and incentive administration across Grainger contract templates, customer-generated contracts, amendments, renewals, rebate and incentive agreements, Data License Agreements, and other assigned agreements.
• Partner with Grainger’s Legal Department on custom agreements and non-standard language; ensure matters are routed, documented, and escalated based on policy and risk.
• Support or lead well-defined process improvements related to contracting and proposals by identifying operational pain points, analyzing workflow and performance data, and implementing actions that improve efficiency, reduce risk, increase standardization, and enhance service experience.

You Have

• Bachelor's Degree or equivalent experience required.
• 3+ years’ experience in contracting, contract operations, compliance, legal operations, or related experience with working knowledge of legal terms and conditions required.
• 1+ years’ experience in leading employees, projects, workflows, training, or process execution preferred.
• Experience with contract processes, sales and legal policies, contract terms and conditions, and standard operating procedures needed to review, route, document, and maintain contracts.
• Experience supervising day-to-day employee activities or a departmental process, including allocating work, managing competing priorities, driving accountability, providing coaching and feedback, and maintaining service levels in a high-volume operational environment.
• Experience making independent tactical decisions on defined matters, applying documented guidelines, and escalate strategic or higher-risk issues based on policy, risk, or scope.
• Experience organizing work, communicate clearly in written and verbal formats, collaborate with stakeholders, and manage time-sensitive deliverables with attention to accuracy and completeness.
• Experience analyzing workflow or performance data, identify operational issues, troubleshoot process gaps, collaborate with stakeholders, and support continuous-improvement actions.
• Experience working in SAP & Icertis to support contract-related processes and records.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.