NCDIT Knowledge Manager

This is a hybrid position. The candidate will be expected onsite once a month.

The Knowledge Manager supports NCDITs mission by developing maintaining and maturing enterprise knowledge assets that improve service delivery decision making and operational efficiency across state agencies. This role collects analyzes organizes and disseminates information critical to government IT operations ensuring staff partners and stakeholders have reliable access to accurate actionable knowledge.

This position also leads initiatives that reduce information silos sustain institutional knowledge and strengthen the departments knowledge governance practices.

Strong analytical capability excellent communication skills and a service oriented mindset are essential.

Responsibilities

Strategy & Planning

Develop a long term knowledge management roadmap aligned with NCDITs strategic goals service delivery objectives and statewide technology mandates.

Build and maintain partnerships with state agencies research organizations vendors and internal SME groups to source and validate authoritative information.

Monitor IT industry trends public sector best practices and benchmarking data to advise leadership on emerging knowledge needs.

Establish strategy for implementing collaborative platforms (SharePoint Teams communities digital forums) to support knowledge sharing across the enterprise.

Design and execute plans tocapture preserve and transition legacy knowledge as staff contractors or platforms change.

Create and enforce policies for appropriate use retention and access of knowledge assets following state standards and security requirements.

Acquisition & Deployment

Participate in the evaluation and implementation of KM technologies and tools that support enterprise content collaboration and knowledge access.

Operational Management

Identify gather and synthesize knowledge assets from distributed systems SMEs documentation repositories and agency partners.

Integrate knowledge resources with NCDIT intranets portals statewide platforms document repositories and enterprise content management solutions.

Identify opportunities where structured knowledge improves service management onboarding incident resolution and program outcomes.

Leverage knowledge assets for staff education end user training and agency communications.

Work collaboratively with content managers process owners and SMEs to maintain accurate well structured content.

Partner with IT teams to define architectures and standards for knowledge storage retrieval and continual improvement.

Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility.

Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT.

Promote a culture of collaboration transparency and shared learning across NCDIT and supported agencies.

Support the governance and maintenance of enterprise documents guides SOPs handbooks knowledge articles and other digital assets.

Position Requirements

Formal Education & Certification

Degree in Library and Information Science Knowledge Management Information Science or related field preferred; or equivalent experience.

Relevant certifications such as Knowledge-Centered Service (KCS) ITIL or KM specialty certifications preferred.

Knowledge & Experience

Advanced skills in research information analysis and validation using digital print and traditional methods.

Experience developing taxonomies metadata schemas and content classification strategies.

Hands onexperience integrating knowledge frameworks with intranets portals databasesor ITSM platforms.

Strong customer service orientation and familiarity with public-sector service delivery best practices.

Experience with enterprise content database integration and multiple database or content management technologies.

Knowledge of archiving cataloging and retention methodologies.

Strong analytical and problem solving capabilities.

Excellent written and verbal communication skills with the ability to translate technical concepts into clear business language.

Demonstrated ability to gather requirements engage stakeholders and deliver solutions aligned with organizational needs.

Understanding of project management fundamentals.

Knowledge of applicable stateand federal data privacy and copyright regulations.

Awareness of NCDITs mission statewide IT priorities and enterprise service goals (or ability to quickly learn).

Experience with a variety of storage media and digital content formats.

Personal Attributes

Ability to present ideas clearly to both technical and non technical audiences.

Self motivated organized and detail oriented.

Able to prioritize and manage multiple tasks in a fast paced environment.

Collaborative team member with strong relationship building skills.

Work Conditions

Primarily remote with occasional (1 per month average) on-site visits.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard mouse and to handle other computer components.

Lifting and transporting of moderately heavy objects such as computers and peripherals.