Access Template Specialist

Job Opportunity at Children's Healthcare of AtlantaChildren's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.Job DescriptionA key contributor to strategic business projects related to provider capacity and schedule coordination. Under the direction of Access Support leadership, this position is responsible for evaluating processes, identifying process deficiencies, and providing improvement actions to ensure high-performance for template designs, capacity management, and decision tree management. Serves as a liaison for Access Services when meeting with clinical department or administrative and clinical leadership to discuss and implement scheduling/decision tree workflow and capacity/template design changes. Manages a portfolio of client clinical departments and is responsible for ensuring clients meet their access and capacity goals via template design and decision tree design. Produces reporting as well as provides crucial analysis of the data to operational leadership and other stakeholders at all levels of the organization. Maintains close working relationship with Information System & Technology (IS&T) business partners and serves as subject matter expert on content of Epic system master files and functionality related to scheduling and template adjustments, e.g., Epic Cadence, Epic Reporting Tools, Qlikview, and other applications. Coordinates activities and initiatives with IS&T, physician leadership, operational leadership and other departments as related to care delivery systems, metrics, and results.Experience2 years of building and maintaining provider templates (preferably in Epic) or 4 years in provider schedulingExperience in database management, system administration, system applications, and business intelligence tools such as SQL Server, Qlik, Tableau or application implementationPreferred QualificationsCertified in other Epic applications such as Grand Central or PreludeMaster-level experience working with Epic Cadence as a scheduler or scheduling leaderExperience with provider scheduling management applications, Qgenda preferredEpic Decision Tree BadgeExperience working with Qlik applicationsEducationBachelor's degree in relevant discipline or equivalent work experienceCertification SummaryEpic Certification in Cadence within one yearAmbulatory Capacity Management Certification from the Patient Access Collaborative within one yearKnowledge, Skills, and AbilitiesSkills in Epic scheduling and provider maintenance scheduling toolsSkills in reporting and analyticsProficiency in analytical, statistical and business intelligence toolsAbility to work with detailed schedule optimization analytics with accuracy and confidentialityStrong communication skills with a variety of audiences, including department management, organizational leaders, physicians and staff members using presentations, spreadsheets and written documentsAbility to multi-taskAbility to work independently and within teamsJob ResponsibilitiesCreate, maintain, review, interpret, analyze and validate provider templates and decision tree build.Partner with Physician Ops and Practice Ops as well as other stakeholders to identify and address operational issues related to provider templates and slot utilization-related metrics.Internal consultant & educator for best practice stewardship & improvement plans.Conduct provider capacity analysis and provide trends as needed by physician and practice operations leadership teams to identify slot utilization improvement opportunities.Work as key team member on internal initiatives and projects related to provider templates and process improvement.Manages fulfillment of schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques.Consistently meets or exceeds service level standards when resolving requests.Delegates work to other team members as appropriate and required to ensure a timely response.Independently carries out project work and meets all project deadlines.In conjunction with physician and practice ops leadership, coordinate Epic system enhancements, upgrades and replacements with IS&T PASS team and other areas/departments. Partner with IS&T and outside vendors to provide support for systems, data & hardware.Serve as a resource and reference for the system related to template-building and maintenance.Provide training and guidance to Access Template Coordinators. Provide backup support to Access Template Coordinators.Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.Primary Location Address: 1575 Northeast Expy NEJob Family: Patient Access