Branch Operations Manager

Branch Operations Manager - Memphis, TN

Full Time

National HME is one of the nation's largest providers in hospice durable medical equipment (DME). The company has over 400 employees and serves thousands of hospices through their 50+ owned and operated locations around the United States and partner network. In addition, National HME offers a large inventory of hospice DME, along with an innovative technology platform, best-in-class customer service and robust reporting capabilities. For more information, please visit

The Branch Operations Manager is responsible for the daily operations of a branch and/or satellite location that delivers, services and picks up durable medical equipment. The Branch Operations Manager ensures that the branch is operating in a fiscally sound manner while achieving the company's mission and family standard in accordance with the policies/procedures of NHME.

Essential Job Functions

• Perform the daily review of the supervised personnel and make sure staff are performing their jobs completely and as expected.
• Review timesheets to identify potentially avoidable overtime, and schedule personnel accordingly.
• Review all employee personnel records to update as needed.
• Review Technician on-call schedules to ensure proper coverage.
• Address behavioral issues as needed according to policy.
• Review and administer authority for all requested PTO from staff.
• Meet weekly with staff to discuss improvements, issues, and service standards.
• Complete all required Advance Online education, certification, and competency testing
• Perform and complete all job functions for all the positions managed.
• Complete competencies for delivery technician, and warehouse positions.
• Maintain all personnel files, patient medical records, and contracts, and keep filed in a secured area.
• Review emergency procedure policy with all staff and document accordingly annually.
• Review HIPPA procedures annually with all staff and document accordingly annually.
• In-service all NHME personnel on proper respiratory therapy protocol.
• Observe company protocol and policy regarding Respiratory Therapy.
• Train all staff how to communicate about respiratory intensive situations.
• Review computer software to ensure all orders are being completed in a timely fashion.
• Coordinate staff in the event of a disaster according to procedure.
• Review all route sheets/ inspections sheets to ensure they are logistically accurate according to procedure and DOT regulations.
• Assure all techs are compliant with State and Federal DOT regulations
• Assure all possible new technicians meet minimum DOT and company standard requirements
• Maintain service records of all company vehicles and all vehicles meet DOT and State codes.
• Assure strong relationship with Hospice accounts/visiting and strong communications
• Review/follow up on all Hospice or Family complaints
• Review completed route sheets to identify productive and non-productive technicians.
• Review lost equipment report to ensure prompt steps are taken to resolve and locate equipment.
• Review rental equipment report for accurate billing of special items and timely pick of equipment no longer needed.
• Assure hospice discharge reports are received, reviewed, and followed-up regarding specific patients.
• Review monthly accurate billing and invoices for location.
• Assure personnel are providing adequate patient education and patient surveys.
• Code invoices received from corporate and resubmit in a prompt manner.
• Generate reports and collect data to complete monthly operating reports (MORs) as required.
• Oversee ongoing processes for equipment-scheduled services and assure compliance with standards.
• Audit office continuously on HQAA standards and compliance and oversee safety plan.
• Report all accidents/incidents to corporate in a timely manner
• Update all posted signs, forms, lists, and contact information as needed.
• Arrange all services needed for the office, warehouse, and vehicles.

Requirements

Education and Experience

A bachelor's degree is preferable but may be substituted by related work experience, two years industry related experience and/or training, or equivalent combination of education and experience. No professional certificate or licensure required, although preferred.

Supervisory Requirements
Must demonstrate proficient ability to directly supervise multiple employees in their location in a manner consistent with Company policies and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Language and Communication Ability

Must demonstrate proficient ability to foster professional working relationships utilizing strong interpersonal and communication skills organization-wide. Applicant must demonstrate the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations and effectively present and debate any assortment of information relevant to their area of expertise and designated responsibilities and duties with members of the Company and on behalf of the Company when appropriate. Additionally, the applicant must demonstrate the ability to write reports, business correspondence, and procedure manuals.

Physical Demands

Must demonstrate the ability to work in a standard office or warehouse setting and use standard office equipment, which may include but is not limited to computers, fax and copy machines, and other office supplies. Requires stamina to maintain attention to detail despite interruptions; strength to lift and carry files weighing up to 10 pounds; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the phone; manual dexterity to perform job functions and stamina to frequently sit for extended periods of time. Additionally, the employee is occasionally required to walk and lift and/or move up to 100 pounds.

National HME is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. National HME makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Every day, our team members make an impact on the lives of others within their communities. They are compassionate, caring, and friendly and provide comfort to those in hospice care. You will go home every day knowing that you made someone's life better. If you are looking for work with a purpose, come join our growing team and make a difference!