Field Service Technician

Job Description
Job Description
Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.
At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.
Do we have your attention? Keep reading.
Rugged, cost competitive, and easy-to-use, Matrix packaging systems include vertical form fill seal equipment for all types of flexible packaging, as well as INVPack stickpack and sachet machines and Pacraft pre-made pouch machines. As part of the ProMach Flexibles business line, Matrix helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit and for more information on ProMach Careers, visit
As Field Service Technician, you'll support the installation, maintenance, and repair of automated packaging equipment. You'll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills. Does this work interest you?
* Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
* Ensure all established inspection, testing, quality and operating specifications are met.
* Directs and or oversees customer's personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
* May provide on-site customizing of machine programs by revising programs to meet the customer needs.
* Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
* Will provide factory floor support when not providing customer field service support/travel.
* Provide customer training regarding the operation & service of our machinery.
* Assist customers with aftermarket parts needs will in the field.
If this sounds like you, we want to connect!
* Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally.
* Good communication & interpersonal skills and a strong customer service focus.
* Familiarity with PLC/PC systems helpful.
* Proficiency in Windows & MS software (Word, Excel, Outlook).
* Excellent customer service skills; ability to train customer personnel on equipment.
* Prefer experience in flexible packaging material machinery.
* Minimum of 1 year experience in machinery repair.
* PLC programming experience preferred.
* Technical Associate degree or equivalent combination of education and experience.
* Willingness to travel a minimum of 75%.
What's in it for you?
There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!
Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.
Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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