Assistant Showroom Manager

Who We Are At Tonal, we're revolutionizing strength training with the world's smartest fitness system and the software that powers it. Our mission is to help people live healthier lives through personalized, data-driven workouts accessible from the comfort of their homes. We believe in pushing boundaries, reimagining possibilities, and continually enhancing our products-because strength changes everything.

With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.

Overview

Tonal is looking for an Assistant Showroom Manager to support our Showroom at Perimeter Mall. In this role, you will be critical in executing our retail strategy in partnership with the Showroom Manager. You'll be leading the sales floor, and working closely with various departments to provide an exceptional client experience. This role reports to the Showroom Manager. If you're passionate about fitness, have a high bar for client experience, and love to think out of the box, Tonal is the place for you.

What You Will Do

• Develop a strong knowledge of Tonal's product and brand image to deliver a consistent client experience.
• Support the Showroom Manager in driving store operations, including scheduling, sales goals, merchandising, stocking, and store upkeep.
• Partner with the Showroom Manager to plan and achieve sales targets by utilizing company tools, tracking labor hours, and managing expenses.
• Assist with scheduling and hours management to ensure appropriate floor coverage and labor efficiency.
• Support the team in creating exceptional client experiences by developing personalized demos and building lasting client relationships.
• Model and encourage a sales-driven culture by holding yourself and the team accountable for client follow-ups and moving leads through the sales process.
• Assist with client outreach via phone and email, using Tonal's CRM system (Salesforce) to track communications and progress.
• Help train, coach, and mentor team members to support their growth and development.
• Partner with the Showroom Manager in recruiting, interviewing, and onboarding new team members.
• Support execution of local marketing initiatives, community events, and partnerships that drive awareness of the Tonal brand.
• Assist with ensuring all company guidelines and standard operating procedures are followed, including opening and closing routines.
• Serve as a key resource for day-to-day problem solving and escalate issues to the Showroom Manager when needed.
• Maintain an understanding of the competitive landscape in the market and share insights with leadership.
• Support inventory processes, including receiving, unpacking, and stocking product (boxes can weigh 5-30 lbs).

Who You Are

• 2+ years of sales management experience in retail, fitness, service, or hospitality industries preferred
• Strong verbal and written communication skills. You're invigorated by interaction with clients, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative
• You're passionate about driving for results.
• You're flexible and have the ability to adapt quickly and react positively to business needs and changes in strategies.
• You're organized especially with time management, and you follow through on next steps.
• You're experienced in understanding sales reports and identifying business trends.
• Open to working a standard retail schedule, including evenings, weekends and holidays.
• Applicants are a minimum of 18 years of age.
• Physical Requirements:
• Requires bending, stooping, reaching up, and lifting up to 50 pounds.
• Ability to walk for extended periods of time.
• Ability to stand for extended periods of time.
• Ability to perform routine tasks for extended periods of time.
• Ability to look at a computer screen for extended periods of time.
• Use of hands and/or arms, while performing client demos.

Extra Credit

• Fitness industry experience
• Luxury or high-end product sales experience
• Proficiency with Apple Products, Google Suite, and Salesforce is a plus

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don't just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We're dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we're looking for (even if you don't check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, View email address on click.appcast.io. All requests will be addressed and responded to in accordance with Tonal's Accessibility Policy and local legislation.