Medical Receptionist

Job Description

Job Description

Medical Receptionist
Make You Well – Richardson, TX

Employment type: Full Time

About Make You Well
At Make You Well Richardson, we are committed to providing compassionate, high-quality care while creating a welcoming and positive experience for every patient who walks through our doors. We believe great healthcare starts with a friendly face, a warm greeting and a team that genuinely cares. Our team works together to make each patient feel comfortable, respected and valued from the moment they arrive.

About the Role
We are looking for a friendly, dependable and patient-focused Medical Receptionist to join our team! As the first point of contact for our patients and visitors, you will play an important role in creating a positive first impression and helping our clinic run smoothly each day.

The ideal candidate enjoys working with people, thrives in a fast-paced environment and takes pride in providing excellent customer service. If you are organized, a strong communicator and passionate about making a difference in the patient experience, we would love to meet you!

Responsibilities

• Welcome patients and visitors with a warm, friendly and professional attitude, both in person and over the phone.
• Check patients in and out, collect copayments and outstanding balances, and assist with payment questions.
• Schedule, confirm and reschedule appointments to support efficient clinic operations.
• Register new patients and make sure intake and consent forms are completed before visits.
• Enter and update patient demographics, insurance information and other records accurately.
• Verify insurance eligibility and coverage before patient visits.
• Answer multi-line phone calls and patient messages, direct calls to the appropriate team members, and return messages promptly.
• Scan identification cards, insurance cards and other documents into patient records.
• Balance the daily cash drawer and maintain accurate payment logs.
• Process medical records requests in accordance with HIPAA and patient privacy requirements.
• Maintain a clean, organized and welcoming reception and waiting area.
• Work collaboratively with providers, clinical staff and other team members to ensure a smooth patient experience.

Required Qualifications

• Friendly, approachable and professional demeanor.
• Strong communication and interpersonal skills.
• Comfortable using computers and willing to learn new systems and processes.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, courteous and efficient in a fast-paced environment.
• Dependable, punctual and committed to providing excellent service.

Preferred Qualifications

• Previous front desk or receptionist experience in a medical office or healthcare setting.
• Experience using an electronic health record (EHR) system; athenaOne experience is a plus.
• Familiarity with insurance verification, copayments and medical terminology.

Why Join Make You Well?
At Make You Well, you will be part of a team that values teamwork, professionalism and compassionate patient care. Your role will help set the tone for each patient's visit, and your contribution will make a meaningful difference in their overall experience.

If you enjoy helping people, creating welcoming experiences and being part of a team that makes a difference, we encourage you to apply. We look forward to meeting you!

Make You Well is an equal opportunity employer.