Front Desk / Patient Coordinator

Job Description

Job Description

Amity Dentistry, a growing private dental practice in Pineville, NC, is seeking an experienced and enthusiastic Front Desk / Patient Coordinator to join our close-knit team. We pride ourselves on providing a warm, welcoming environment where both patients and staff feel like family.

In this role, you’ll be the first point of contact for our patients and play a key part in ensuring their visit is smooth and stress-free. We’re looking for someone with exceptional customer service skills, strong organizational abilities, and a proactive attitude. You’ll handle everything from phone calls and scheduling to insurance verification and billing support—all while helping create a positive experience for every patient.

What We’re Looking For:

• 2+ years of dental front office experience (required)
• Proficiency in Open Dental and Microsoft Office Suite
• Strong knowledge of dental insurance , billing , SC / NC Medicaid , and treatment coordination
• Excellent phone etiquette , multitasking , and stress management skills
• High school diploma or equivalent (required)
• Bi-lingual (English/Spanish) a plus
• Dental Assistants interested in transitioning to front office roles are encouraged to apply
• Managerial experience or leadership skills are a plus

Key Responsibilities:

• Welcome and check-in patients, verify insurance, and provide benefit breakdowns
• Schedule and confirm appointments, manage a multi-line phone system
• File and follow up on insurance claims; post insurance payments
• Present treatment plans and coordinate referrals
• Collect co-pays and implement financial arrangements
• Follow up on outstanding balances and support billing and collections
• Maintain an organized and professional front desk and reception area
• Keep hygiene and doctor schedules full and well-managed
• Protect patient confidentiality and handle sensitive information with care

Benefits & Perks:

• Competitive pay based on experience
• Dental benefits
• Performance bonuses
• Free parking
• Paid training and on-the-job learning
• Supportive, drama-free team environment
• Opportunities for career growth and development