PEGA COE Lead

Job Description

Job Description

Position Title: Pega Center of Excellence Lead

Location: Remote; Travel to DMV area up to 25%

Other Considerations: U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

We are seeking a Pega Center of Excellence (COE) Lead to support the Department of Veterans Affairs (VA) Digital Transformation Center (DTC).

In this role, you will serve as the technical program manager lead for Pega, responsible for driving delivery, managing risk, and leading the Pega team in support of VA mission systems. You will oversee architectural governance, platform operations, and program strategy while ensuring alignment with program objectives and contractual requirements.

This role requires a strong combination of technical understanding, program leadership, and team management, with the ability to guide both the team and the customer toward effective, scalable platform outcomes. The role is primarily focused on leadership of the Pega capability, including team performance, proactive risk management, and customer guidance, in addition to technical alignment.

The successful candidate will demonstrate proactive leadership, strong risk awareness and predictive risk management, structured execution, and the ability to lead a Center of Excellence with accountability, clarity, and urgency.

RESPONSIBILITIES

• Provide technical and strategic leadership for the Pega platform, ensuring alignment with enterprise architecture, business objectives, and governance standards
• Lead platform delivery, sustainment, and operations, ensuring reliable, secure, and scalable solutions
• Establish and maintain governance processes, delivery standards, documentation, and operational procedures
• Manage program risks, dependencies, and issues, proactively driving mitigation and escalation when needed
• Oversee release management, platform performance, monitoring, and continuous improvement initiatives
• Lead and mentor cross-functional teams, fostering accountability, collaboration, and professional development
• Drive Agile delivery practices, resource planning, prioritization, and execution of program objectives
• Serve as the primary customer and stakeholder liaison, providing strategic guidance, status updates, and executive-level communications
• Ensure compliance with contractual requirements, security standards, and organizational policies
• Develop and execute a long-term roadmap that supports platform growth, operational excellence, and business transformation goals

QUALIFICATIONS

• Must be able to obtain and maintain the appropriate VA background investigation and PIV credential required to perform the role
• Bachelor’s Degree in Computer Science, Engineering, or a related technical discipline is required. Additional relevant experience may be substituted for education in accordance with contract guidelines
• Minimum of 7–10 years of experience overseeing the delivery of enterprise software platforms, digital transformation initiatives, or large-scale technology programs, with responsibility for coordinating technical teams, managing dependencies, mitigating risks, and driving successful outcomes

• Demonstrated experience leading or overseeing platform delivery across development, test, and production environments
• Experience working in large-scale, enterprise IT environments, including cloud platforms
• Demonstrated ability to communicate effectively with technical teams, stakeholders, and leadership, including presenting platform status, risks, and recommendations
• Experience preparing and delivering structured reporting on platform performance, risks, and operational health, including forward-looking insights
• Proven experience supporting or leading platform lifecycle activities, including deployment, monitoring, incident response, and continuous improvement
• Experience identifying, managing, and escalating technical and delivery risks in complex, multi-team environments
• Demonstrated ability to coordinate across cross-functional teams and drive alignment on technical priorities and execution

Preferred Certifications

• Certified Pega Business Architect Certification or Certified System Architect (CSA) – Preferred
• Agile/Scrum certifications – Preferred
• PMP-Preferred

Required Technical Expertise

• Demonstrated ability to lead technical teams and deliver enterprise programs
• Experience managing risk, stakeholders, and cross-functional delivery teams
• Ability to operate in a fast-paced, high-visibility environment (federal experience preferred)
• Familiarity with CI/CD pipelines and DevSecOps practices in an enterprise environment
• Experience with data reporting, dashboards, and performance metrics

Required Leadership Competencies

• Executive presence in high-visibility escalation and governance forums
• Proven proactive risk identification and structured escalation discipline
• Strong written executive briefing and summary communication skills
• Demonstrated contract/PWS fluency within federal programs
• High personal accountability, urgency, and ownership
• Strategic thinker with a focus on business value, scalability, and innovation

WORKING CONDITIONS

Standard Business hours are Monday through Friday 9AM-5PM. Occasional extended or weekend hours may be required based on operational needs.

PAY RANGE

The base salary range for this position is $140,000 to $175,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting.

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match
  

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.