Physical Damage Claims Manager

What we do

High Definition Vehicle Insurance (HDVI): Technology meets Insurance. HDVI brings telematics, software and data together with commercial trucking insurance, taking transportation insurance and fleet risk management to the next level. Our platform arms fleets with an end-to-end solution that empowers them to save money, mitigate risk, and increase operational efficiencies. Our customers are small to midsize truck fleet operators who benefit from dynamic and transparent pricing - automatically reducing their premiums for safer driving. Leveraging a best-in-class partner ecosystem, HDVI combines magnitude and stability with innovation to revolutionize the commercial trucking insurance space.


Why work here

HDVI is building the industry defining commercial auto insurance company for the next 100 years. The $50 billion commercial auto industry hasn't seen real innovation for decades and is broken in a number of ways, creating a significant opportunity for HDVI. HDVI is co-founded by a former Esurance co-founder, and has a senior management team with experience building innovative insurance and logistics companies from zero to $1B+ enterprises, and deep expertise in trucking insurance. HDVI is well-funded by leading logistics and mobility-focused venture capital firms and strategic investors including Munich Re, Daimler Trucks and Qualcomm. The HDVI Team is values-driven, data-driven, ambitious, and collaboratively minded with a diverse background of experiences and skills in the insurance and logistics industries. We like challenges and building solutions that improve the quality of life for our customers. We offer generous benefits, including employee stock options, health, dental, vision, 401k, flexible work environment, and unlimited PTO.

About the Role

As our Physical Damage Claims Manager, you will lead HDVI's internal claims team where you will provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file reviews. HDVI offers a remote work environment that is designed to support flexibility.

What You'll Do

• Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned
• Participate in regular claims reviews with both internal and external customers
• Participate in the building of a best in class claims operation
• Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets
• Conduct quality file reviews per HDVI's Best Practices guidelines
• Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files
• Implement strategies and initiatives to improve file quality, customer service and manage costs
• Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues
• Identifying training needs to meet job standards, goals and company policies and procedures
• Analyzing coverage, policy interpretation, and giving direction as needed
• Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution
• Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses
• Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement
• Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters
• Other tasks as assigned by the Claims Director

What You Have

• 5+ years Property & Casualty claims management experience
• 5+ years experience with handling complex Commercial Auto claims; Trucking preferred
• Experience handling Pre-litigation claims
• Ability to lead and empower a hard-working team
• Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability
• Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims
• Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures
• Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization
• Experience with large Fleets (250+) with self-insured retentions and/or large deductibles
• Thorough understanding of laws, principles of coverage, liability and insurance industry in general
• Strong leadership skills, time management, organizational and problem solving skills
• Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing

Preferred Skills

• Active P&C Adjusters License - strongly preferred
• Strong analytical, critical thinking, and problem-solving skills
• Proficiency in Google Suite, Microsoft Office and Adobe Acrobat
• Experience with self-insured retention (SIR), large deductibles and claims involving Independent Owner Operators (IOO)

Benefits

• Competitive salary & stock options - we want our success to be yours too
• Unlimited PTO with 11 paid holidays each year
• Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being
• FSA / HSA programs
• 401(k) retirement plan with company match contribution
• Inclusive Parental Leave policy that supports all parents
• Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions
• Birthday meal reimbursement, because celebrating our employees is part of our company culture
• A remote-friendly environment with the opportunity to participate in periodic in-person team offsites

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.