Senior Systems Engineer, End-User Computing

How you'll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline! A Senior End‑User Computing (EUC) Engineer is an experienced technical specialist responsible for the architecture, deployment, support, and continuous improvement of secure, efficient end‑user computing environments across an organization. This role covers a broad spectrum of EUC technologies, including desktop virtualization, device management, security, application delivery, and end‑user support, ensuring optimal user experience and productivity. Senior EUC Engineers often serve as technical leads, mentoring junior staff and collaborating with cross‑functional teams to deliver seamless digital workspaces. Key Responsibilities EUC Architecture and Design: Develop and maintain strategic EUC infrastructure designs, ensuring scalability, security, and alignment with business needs. Evaluate, recommend, and implement new technologies and solutions. Technical Implementation and Support: Lead the deployment, configuration, and maintenance of EUC solutions such as VDI (Virtual Desktop Infrastructure), application packaging, and endpoint security platforms. Incident Management and Troubleshooting: Serve as an escalation point for complex technical issues, diagnosing and resolving incidents related to desktops, laptops, virtual machines, and application delivery. Automation and Scripting: Develop and maintain automation scripts and tools to streamline EUC operations, increase efficiency, and reduce manual intervention. Security and Compliance: Implement and enforce policies for device and data security, ensuring compliance with organizational standards and regulatory requirements. Participate in security audits and remediation. Collaboration and Leadership: Work closely with IT leadership, service desk, infrastructure, and security teams. Mentor junior engineers and contribute to technical knowledge sharing and documentation. Performance Optimization: Monitor EUC environments for performance, capacity, and availability, proactively identifying improvements or upgrades to maximize user satisfaction. Project Management: Lead or participate in EUC‑related projects, from requirements gathering through design, implementation, and post‑implementation support. Provide status updates and documentation throughout the project lifecycle. End‑User Experience: Partner with business units to understand user requirements and deliver solutions that enhance productivity and usability, ensuring minimal disruption during change or migration activities. Documentation and Reporting: Maintain comprehensive technical documentation, configurations, and procedures for EUC infrastructure and services. Generate regular reports on system health, incidents, and improvement initiatives. What you need to succeed (minimum qualifications) Bachelor’s degree in Computer Science, Information Technology, or a related field (advanced degree preferred) or corresponding work experience. 5+ years of hands‑on experience in end‑user computing, desktop engineering, or a related technical discipline, with progressive responsibility. Needs to have experience with Microsoft Intune. Working knowledge of PC hardware and drivers. Comfortable with group policy and active directory/Entra ID. Familiarity with software distribution concepts. Experience in a senior or lead engineering role, with evidence of mentoring and technical leadership. Excellent communication skills, both written and verbal, with the ability to document solutions and present to technical and non‑technical audiences. Proven ability to diagnose and resolve complex EUC issues in large, distributed environments. Strong understanding of endpoint security, patch management, and compliance frameworks. Advanced proficiency in VDI platforms (e.g., AWS Workspaces, VMware Horizon, Citrix Virtual Apps and Desktops), and automation/scripting (e.g., PowerShell, Python). In‑depth expertise in Microsoft Windows, including deployment and lifecycle management. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) Technical Leadership: Ability to guide teams and set best practices for EUC technologies and processes. Strategic Planning: Forward‑thinking, with the capacity to align EUC initiatives with wider IT strategies and business goals. Attention to Detail: Precise in documentation, testing, and configuration to ensure reliability and compliance. Adaptability: Comfortable with rapid technological evolution and changing organizational priorities. Customer Focus: Committed to delivering high‑quality support and a seamless end‑user experience. Collaboration: Strong interpersonal and teamworking skills across technical and business units. Analytical Thinking: Skilled at root‑cause analysis and proactive problem‑solving in complex environments. Typical Work Environment Senior EUC Engineers commonly work in office environments, but may also support remote, hybrid, or global teams, requiring flexible hours and occasional travel to different sites. The position requires frequent collaboration with IT colleagues, business users, and external partners, often under tight deadlines or during critical incidents. Maintaining focus and professionalism in high‑pressure scenarios is crucial. The role may involve participating in on‑call rotations and providing after‑hours support during major deployments or outages. Effective time management and the ability to balance multiple priorities are essential for success. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry‑leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9% New hires are eligible for up to 2‑weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12‑month period 10 paid holidays per calendar year Birthing parents are eligible for 12‑weeks of paid maternity/parental leave Non‑birthing parents are eligible for 2‑weeks of paid parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space‑available flight privileges for employees and eligible family members Career development programs to achieve your long‑term career goals World‑wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare Delta Air Lines, Inc. is an Equal Employment Opportunity / affirmative action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here. #J-18808-Ljbffr