Community Content & Engagement Manager

Job Description

Job Description

Location: Greensboro, NC (Travel throughout surrounding markets required)

About Us

We are one of the largest and fastest-growing restoration companies in the region, proudly serving homeowners, businesses, property managers, insurance professionals, and our local communities. Our mission is simple: help people recover after disasters while building meaningful relationships in every community we serve.

We're looking for someone who doesn't just post on social media—they create conversations, tell stories, and become the face of our brand in the community.

If you're creative, outgoing, enjoy meeting people, and love creating engaging content, we'd love to meet you.

Position Summary

The Community Content & Engagement Manager will be responsible for planning, creating, editing, publishing, and analyzing social media content across all major platforms while actively engaging with our communities both online and in person.

This position combines content creation, community engagement, event marketing, and social media strategy into one exciting role.

The ideal candidate is comfortable behind a camera, in front of a camera, and networking with local businesses and community members.

Responsibilities

Content Creation

• Film engaging short-form video content (Reels, TikTok, Shorts)
• Photograph projects, employees, community events, and behind-the-scenes moments
• Edit videos and graphics for social media
• Develop monthly content calendars
• Write engaging captions that reflect our brand voice
• Stay on top of current social media trends
• Produce educational, entertaining, and community-focused content

Social Media Managemen t

• Manage Facebook, Instagram, LinkedIn, TikTok, YouTube Shorts, and other emerging platforms
• Schedule and publish content consistently
• Monitor comments and direct messages
• Respond professionally and promptly to followers
• Track analytics and provide monthly performance reports
• Recommend strategies to increase reach, engagement, and followers

Community Engagement

• Attend community events, chamber events, networking functions, sponsorships, golf tournaments, and local festivals
• Attend business development events and capture content throughout the day
• Build relationships with local businesses and community organizations
• Engage with other businesses, partners, and community leaders on social media through comments, shares, collaborations, and networking
• Coordinate giveaways, contests, and online campaigns

Brand Storytelling

• Capture customer success stories
• Interview employees and clients
• Showcase company culture
• Highlight restoration projects before, during, and after completion
• Help position our company as the trusted restoration expert in our markets

Qualifications

• Experience managing business social media accounts
• Strong photography and videography skills
• Experience editing video using tools such as CapCut, Adobe Premiere, Canva, Final Cut, or similar software
• Excellent written communication skills
• Comfortable appearing on camera and directing others on camera
• Outgoing personality with strong networking skills
• Organized and able to manage multiple projects simultaneously
• Self-motivated and able to work independently
• Valid driver's license with reliable transportation

Preferred Qualifications

• Experience growing social media accounts
• Experience running paid social campaigns
• Knowledge of analytics and reporting
• Experience in marketing, communications, journalism, or related field

What Success Looks Like

Within the first 90 days, you will:

• Get to know our team, understand our business and how to market it
• Build a consistent posting schedule across all platforms
• Increase community engagement online
• Attend and capture content at local events
• Develop relationships with local businesses and community organizations
• Create engaging video content that showcases our people, projects, and community involvement
• Deliver monthly reports showing growth in engagement, reach, followers, and content performance

Why Join Our Team?

• Competitive salary
• Company vehicle
• Paid time off
• Health benefits
• Opportunities for career growth
• Company events
• The opportunity to make a real impact in the communities we serve

Bonus Points If You:

• Naturally notice great content opportunities everywhere you go.
• Love meeting new people.
• Can turn everyday moments into engaging stories.
• Enjoy building relationships both online and in person.
• Believe social media should create community—not just collect likes

If you're excited to combine creativity, storytelling, networking, and community involvement into one career, we'd love to hear from you. Apply today and help us tell the stories that matter.