Customer Service Representative (Bilingual)

Customer Service Representative (Bilingual) Speedy Cash San Antonio, TX Your Opportunity As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on! Compensation The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules to boost your professional and personal development. Cross‑brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance‑based career advancement. Educational Reimbursement Program. Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program. Company‑Sponsored Life and AD&D Insurance. Basic and enhanced voluntary benefits such as dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Benefits are subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents. What You’ll Do – Essential Duties And Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a POS system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside of the office, where applicable, including on‑site vehicle appraisals, store errands, and external marketing. Participate in store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Uphold compliance with Company policies, procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast‑paced environment and navigate multiple tasks to meet performance standards. Conduct additional tasks as directed by leadership. Maintain a full‑time work schedule with regular in‑person attendance, including weekends (minimum 40 hours per week). Store hours, schedules, or the minimum hours required may be subject to change by brand and at the sole discretion of the Company. What We’re Looking For – Qualifications And Skills Bilingual (English/Spanish). A high school diploma or equivalent. Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated). Background check required; results considered in accordance with applicable law. Ability to meet physical demands (standing up to 90% of the time, moving up to 25 pounds, operating mechanical controls such as a keyboard). Nice To Haves – Preferred Qualifications And Skills Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. CCF Family of Brands is steadfast in its commitment to help people across the country get access to the short‑term financial services they need when they need it the most. Think you’ll thrive here? Learn more at The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. #J-18808-Ljbffr Community Choice Financial Family of Brands