Warehouse Specialist - Salt Lake City

Warehouse Specialist (Returns & Damages)The core mission of the Warehouse Specialist (Returns & Damages) is to focus on client experience and process flow. This role will work closely with leadership to problem solve abnormal conditions. As a Support Specialist, it will be important to support the process while having a troubleshooting mindset towards obstacles as they arise. This role will be managerial over processes and procedures and ensuring that they are met.Responsibilities:Processing tickets in Team Support.Updating clients on damaged inventory on a weekly basis until resolution is found.Perform projects for clients to receive returns in as new inventory.Assist with projects to prepare items for recycling/disposal.Help processors with returns SOP and assisting with exceptions.Keeping constant communication with clients to resolve issues outside of the SOP.Determine the quickest, most effective ways to answer client or customer questions.Work with a team and other departments to find appropriate solutions.Qualifications:Attendance and punctuality are a must. Consistently work your schedule and realize there will be mandatory seasonal attendance changes and requirements.Must be willing to work overtime on short notice to meet clients' goals. Sometimes in other departments.Willingness to cross train in other departments.Ability to work independently with minimal supervision.Must be able to frequently lift up to 50 pounds and utilize team lift assistance for heavier items.Must be able to walk for long periods of time throughout large facilities and/or stand in one area for long periods of time.Excellent verbal communication skills with positive attitude and mindset.Ability to understand processes and concepts involving the use of various pieces of technology.Must be 18 years or older and able to pass a background check and drug screening.Work within Red Stag Fulfillment ' s mission and core values.English required, Bilingual in Spanish/English preferred.Desired Characteristics:2 years of warehouse experience preferredBasic knowledge/experience in a warehouse/manufacturer environment preferred.Thrive in a fast-paced environment with attention to detail.Self-motivated and goal oriented – personally and professionally.Ability to work harmoniously and add value within a diverse team.Be willing to learn our world-class warehouse management system.Ability to trouble shoot problems and correct with fact-based solutions.Skilled problem-solver; because, let's face it, NO problem is a problem.Physical Requirements:Must be able to access and navigate within each department at the Red Stag's facilities.Must be able to work in the Red Stag's facilities including continuous time moving, regular handling of stock up to 50 pounds (utilizing team lifting assistance with heavier items), reaching, bending, carrying, etc.Constantly works in an environment where the indoor/outdoor temperatures may fluctuate based on seasonality.Department: Returns & DamagesShift Days: Monday-FridayShift Times: 8:00am-4:30pmLocation: Salt Lake City, UT