Case Manager

Description


Job Description


Summary: Provides direct case management services through advocacy, crisis intervention services, individual and group case management.


Essential Duties and Responsibilities include the following . Other duties may be assigned.

• Provides all intake and referral functions for community members looking for services. Includes walk-ins, phone enquiries , family members, parishes, other agencies etc.

• Supports receptionist and admin volunteers in providing information regarding services.

• Conducts thorough needs assessment and develops action plan accordingly (limited intervention, referral, short/ longer term case management, retention services.)

• Provides crisis intervention to individuals and families facing emergencies, delivered at both on site and off-site locations.

• Develops service plans and conducts psychosocial assessments for individuals and families engaged in case management.

• Works as advocate/ partner for clients to access benefits, receive financial assistance, food, employment services, medical, mental health services , substance abuse services .

• Maintains current and accurate documentation of services provided .

• Conducts outreach throughout the county .

• . Acts as ambassador for AU . CCCSDC programs and services at trainings, forums, meetings etc .

• Ensures case outcomes reflect sustainability through 30 or 60 day follow up.

• Facilitates/ assists facilitate educational and support groups.

• Stays current on available resources, trends and interventions.

• Prepares comprehensive case management report monthly.


Position Type and Expected Hours of Work:

This is a full-time position 9.00 AM to 5.00 PM, Monday through Friday. Occasional evening and weekend hours as needed.
Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to remain stationary at a workstation and use a computer .

• Must be able to visit clients at their home or other off-site locations.


Qualifications

Education and/or experience required:

• Bachelor level with at least two years of experience in a social service, health care or similar field.
Skills, Licenses, and/or competencies required:

• Bi-lingual a plus.

• Access to a car, valid driver's license.

• Excellent interpersonal, organizational, writing and telephone skills.

• Proficiency with MS Office suite, especially Excel and Outlook.

• Ability to work well independently as well as part of a team.

• Ability to engage with, and assist, individuals in crisis.

• Must be comfortable serving low income, disenfranchised and/ or homeless populations of all religions, in a way consistent with CCCSDC culture.


Catholic Charities and Catholic Charities Community Services is an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex , nat i onal origin, disability status, protected veteran status or any other characteristics protected by law.