Vendor Onboarding Specialist

Vendor Onboarding Specialist & Partner Success Manager Location: Brooklyn, NY Employment Type: Full-Time Schedule: Monday through Friday, Standard Business Hours Salary: Based on Experience Description A leading e-commerce company in the luxury goods space is seeking a driven and highly organized Vendor Onboarding Specialist & Partner Success Manager to manage the full lifecycle of vendor partnerships. This role is responsible for onboarding new brand partners, supporting their success on the platform, and driving long‑term growth across a portfolio of accounts. This is a high‑ownership role for someone who thrives in a fast‑paced environment, builds strong relationships, and takes initiative to ensure partners succeed. What You’ll Do Vendor Onboarding Manage the full onboarding lifecycle from initial contact through product go‑live Guide vendors through portal setup, product catalog uploads, pricing, and content requirements Proactively follow up to keep onboarding timelines on track Troubleshoot technical and operational issues during onboarding and elevate when needed Partner Growth & Success Serve as the primary point of contact for a portfolio of vendor partners Analyze performance data to identify opportunities for growth Support vendors in expanding product assortments and improving listing quality Build strong, trust‑based relationships with brand partners Process & Operations Maintain accurate records of onboarding progress, contacts, and account health Identify process gaps and propose improvements Collaborate with internal teams (merchandising, marketing, tech) to resolve issues Advocate internally for vendor needs and success Requirements 3+ years of experience in vendor management, partner success, account management, or B2B sales Experience in e-commerce, retail, or marketplace environments preferred Ability to manage multiple accounts simultaneously with strong organization Excellent communication and relationship‑building skills Self‑directed and proactive with strong ownership mindset Comfortable working with luxury brand partners Familiarity with e-commerce platforms or vendor portals is a plus Experience in luxury goods (watches, jewelry, fragrance) is a plus What Success Looks Like Vendors are onboarded efficiently with complete and accurate product catalogs Partner accounts show consistent growth in product assortment and sales Vendors feel supported and engaged Clear visibility into the status and performance of all accounts at all times #J-18808-Ljbffr