Technical Service Business Partner

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

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© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

Technical Service Business Partner (TSBP) for FCG Coatings business: Food Closures and General Line.

Preferably located in Ohio (candidates in other Midwest locations will be considered)

This role owns the customer relationship and success of AkzoNobel at their specific location, delivering excellent on site face to face service to our customers in all product groups, by providing Technical Service functional excellence, delivering operational improvement, driving the resale process by quantifying and communicating the value of improvements to both clients and internal sales teams.


Enabling Key Account Manager’s and Sales Managers through proactive collection of market intelligence, both opportunities and threats, through knowledge and promotion of cross product / segment AkzoNobel offer and the quantification of value delivered.

Key Responsibilities

Technical Service Functional Excellence
• Delivering technical service in line with strategy for all accounts within all product groups, ensuring Technical Service Functional excellence and customer satisfaction.
• Builds technical service excellence through continuous improvement of own technical skills and capabilities – develop understanding of all Metal Coating Products to enable transfer between customers and when required
• Develop, implement and/or optimize work processes and systems, including equipment installation and modification, ensuring customers are able to run more efficiently and improve their operations
• Undertake regular audits and provide customer employee training as appropriate
• Ability to identify opportunities to reduce customer operating costs
• Ability to solve tech issues both process and product within all product groups
• Hand over PSO/RD&I – any product activity/modification
• Maintain good levels of expertise

Business Partnering
• Build positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies and action plans
• Understand the customer’s needs and apply expertise and knowledge to provide optimum level of service
• Support KAMs, Sales Managers, Account Managers and customer by proactively answering questions and dealing with complaints when able, or taking ownership for resolution and feedback
• Engage in customer meetings / events as appropriate
• Competence to manage claims – small stuff – accountability
• Consignment stock – all activities that happen at customer plant
• Utilize knowledge, networks and CRM tool to answer stakeholder main worries or debrief on current situations and/or issues
• Ability to capture compatible activities and analyses them


Identification of Sales Leads / Business Development
• Support KAM / Sales Managers/ Account Managers in developing overall account strategy via expert knowledge and customer intelligence gathering
• Actively utilize relationships within customer to promote AkzoNobel Metal Coatings and understand our profile against our competitors within their business
• Attend business review, identify, sell and circle back
• Focus on resale process, working to improve the process
• Ability to quantify the value of benefits of the improvement they have bought
• Large scope of tech sales role
• Demand forecast for plant


Teamwork
• Work closely with sales, marketing and RD&I in delivering technical services initiatives for accounts within all product group areas of Metal Coatings.
• Own trials at customer in partnership with KAM/Sales Manager and RD&I

Job Requirements

• Bachelor’s degree preferred
• 3 – 5 years experience in sales / metal coatings applications, technical sales and support
• Strong interpersonal and written communication skills
• Posssess an aptitude for problem solving and a drive for continuous improvement
• Training and facilitation skills in an industrial environment
• Proficient in basic MS Applications
• 75% travel

Rewards & Benefits

Salary range for this role is: $85,000 to $95.000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

• Remote position
• Benefits beginning Day 1
• Vehicle allowance - $650 monthly
• 401K retirement savings with 6% company match
• Annual bonus upto 15%
• Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Generous vacation, personal and holiday pay. (20 day PTO + 11 paid holidays)
• Tuition Reimbursement
• Career growth opportunities
• Active Diversity and Inclusion NetworksEmployee referral bonus

Competencies

Accepting Direction

Accepting Responsibility

Acquiring Information

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.