Assistant Manager

Family Farm and Home is a family‑owned and operated company based out of Michigan. Our first stores opened in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We provide a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. At Family Farm and Home we provide exceptional product values and customer service. The primary responsibility of the assistant store manager is to manage the store in the absence of the store manager. The assistant store manager must exemplify the company’s culture by consistently supporting and strengthening the basic philosophies of the company. They require strong leadership skills with the ability to motivate and supervise team members. The assistant store manager will have expertise in company culture, merchandising, shrink control, and operational aspects of the store. A successful assistant store manager will be knowledgeable of the local market, customer base, seasonality opportunities, competitors, and other specifics of the local market that may influence the business. The assistant store manager is a role model, leader, problem‑solver, and strategic thinker, who can manage time to achieve budgeted goals. The assistant store manager will help the store manager drive sales and profits through merchandising, inventory management, expense control, human resource management, and controlling operating costs. Essential Duties and Responsibilities A. Promote Family Farm and Home mission statement and family values. B. Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service. C. Responsible for maintaining a highly motivated team by assisting the store manager in hiring, coaching, counseling, disciplining, and firing of team members; planning, monitoring, and evaluating job results. D. Maintain professionalism and positive store morale. E. Responsible for assisting the store manager in the execution and performance of all store job responsibilities through key associates and/or personal actions. F. Complete store operational requirements by scheduling and assigning employees; follow up on work results. G. Provide feedback to the office, i.e. buyers, district managers and other company officials. H. Achieve financial objectives by assisting the store manager in preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. I. Identify current and future customer requirements by establishing rapport with actual and potential customers. J. Establish relationships and support local community groups in a manner consistent with company values. K. Solicit customers to sign up for Family Farm and Home Programs such as loyalty program, extended warranties, financing, and item of the month. L. Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage. M. Verify merchandise is received, stored and merchandised in all departments according to established operational and safety procedures. N. Protect team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment. O. Assist store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records. P. Assist store manager in maintaining consistent operations by initiating, coordinating, and enforcing operational and personnel policies and procedures. Q. Perform all other duties as assigned by store manager or company official. Assistant Store Manager Requirements A successful assistant store manager must demonstrate excellent leadership and problem‑solving skills. They will manage with limited supervision. Assistant store managers need good oral and written communication skills to effectively interact with customers, vendors, and other associates. They must understand aggressive customer service and be team‑oriented. They must possess strong management and organizational skills. Additionally, they must be able to understand and interpret data presented in statistical or numerical form and use it effectively in assessing and coordinating merchandise and operational aspects of store operations in the absence of the store manager. They must be detail‑oriented and able to handle multiple tasks in a fast‑paced environment. Assistant store managers must stand for extended periods of time, move and handle boxes of merchandise and fixtures throughout the store, climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. They must work a flexible schedule including weekends, evenings, and holidays. #J-18808-Ljbffr