Bilingual Contact Center Representative (Spanish/English)

$23 per hour

The Midtown Group

Fairfax, VA

Job Description

Fairfax, VA (On-Site)

$23.00/Hour

4-Month Contract with Potential Extension or Permanent Hire

Multiple Openings Available

Looking for a fast-paced customer service role where you can make an impact?

We are seeking bilingual Spanish-speaking Customer Service Representatives to join a high-volume Contact Center supporting one of Northern Virginia's premier financial institutions.

This is an excellent opportunity for candidates who enjoy helping people, thrive in a fast-paced environment, and want to build experience within banking and financial services.

Schedule

Monday-Friday: 9:30 AM – 6:00 PM (On-Site)
Two Saturdays per month (Remote): 9:00 AM – 1:00 PM
Company-provided laptop for remote Saturday shifts

Paid Training

Orientation: July 9 (8:15 AM – 11:00 AM)
Full Training Begins: July 13

What You'll Do

Handle 80+ inbound member calls daily
Answer questions regarding accounts, transactions, and services
Research and resolve member concerns
Process loan payments and assist with loan servicing inquiries
Update member records and documentation
Recommend products and services that fit members' needs
Maintain compliance with financial institution regulations and security procedures

What We're Looking For

Fluent in Spanish and English
High School Diploma or GED
Customer service experience required
Contact center or financial institution experience preferred
Strong communication and multitasking abilities
Comfortable working in a fast-paced, high-call-volume environment
Ability to navigate multiple systems simultaneously
Professional, empathetic, and solutions-oriented approach

Hiring Requirements

Bilingual Spanish Assessment
Pre-Employment Skills Assessment
Credit Check
Background Check
Fingerprinting

Why Apply?

$23.00/hour
Paid training
Valuable financial services experience
Opportunity for long-term employment
Supportive team environment
Growth opportunities within a respected financial institution

If you enjoy helping people, can handle a fast-paced environment, and are looking for a career-building opportunity, we'd love to hear from you.

Apply

Vacancy posted 11 days ago

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